Peer Success Manager
Job Location:
Brentwood, TN - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.
Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.
Peer Success Manager
Location - Brentwood TN
We are looking for an enthusiastic team player with excellent communication skills to guide and support our clients (partners) in our industry-specific peer group. Success in this role is
- Moderate accountability meetings with Pods. Each Pod has 8-10 partners.
- Ensure partners are prepared attending and actively participating in accountability meetings.
- *Ensuring partners are prepared attending and actively participating in quarterly meetings. (3 in-person and 1 virtual) (for TP)
- *Ensure partners are holding their own quarterly business planning meetings (Virtual)
- Conduct quarterly Strategic Alignment meetings with all partners.
- Assist with inbound support requests from partners as needed
- Act as a liaison to appropriate resources (people and materials) within the programs.
- Attend additional in-person workshops as needed.
- Own the relationship with the partner.
Responsibilities
- Guide partners through one-on-one meetings to train on peer systems and processes
- Set appropriate expectations for partners regarding peer and what success looks like in our program
- Maintain knowledge and understanding of the program as it continues to scale
- Be knowledgeable about all TMT and Kaseya products related to Peer and Sales/Marketing
- Serve as reference point for partner questions about Operational Framework / Sales Framework / Marketing Framework
- Manage partners participation and adoption of program and peer group
- Travel to quarterly meetings and network with partners in addition to providing logistical assistance
- Encourage partners to understand the TruMethods/TMT frameworks. Leverage our library of video lessons and content. Also drive attendance to webinarsthat will help partners grow their business.
- Serve as primary point of contact for partner interactions
- Create fans of the program.
Skills
- Communication skills- presenting teaching customer service scheduling and general communication with partners and colleagues
- Fast typing and note-taking
- Persistence and follow through
- Organizational skills
- Knowledge of the MSP industry is helpful but not required
- Knowledge of HubSpot Calendly Zoom and Microsoft Suite is helpful but not required
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Manager
Key Skills
About Company
Kaseya's IT Complete is an integrated and cost-effective platform to manage everything in IT and security.
