IT Service Now Support Engineer
Share
Job Location:
Guadalajara - Mexico
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
To support our Information Technology teams and ensure the proper operation of the ServiceNow platform we are looking to add an IT ServiceNow Support Engineer located in Guadalajara North Campus.
This role will be responsible for providing technical and functional support for ServiceNow collaborating with crossfunctional teams and ensuring the continuity and improvement of services.
What a typical day looks like:
Provide support for the ServiceNow platform including incident request problem and change management.
Analyze diagnose and timely resolve ServiceNow-related incidents.
Configure and maintain workflows business rules forms catalogs roles and reports.
Provide support and maintenance for ITSM modules such as Incident Request Problem Change Knowledge and CMDB.
Perform root cause analysis and recommend corrective and preventive actions.
Collaborate with IT teams and business areas to gather requirements and deliver effective solutions.
Support platform improvements updates patches and deployments.
Document configurations procedures and support solutions.
Ensure compliance with ITIL best practices internal policies and ServiceNow standards.
Act as a technical escalation point for ServiceNow-related incidents.
The experience we are looking to add to our team:
Bachelors degree in Information Technology Computer Science or a related field or equivalent experience.
Experience providing support for ServiceNow or similar platforms.
Solid knowledge of ITIL processes.
Experience configuring and supporting ServiceNow ITSM modules.
Ability to work independently and manage multiple priorities.
Strong analytical and problem-solving skills.
Proficiency in English (spoken and written).
What youll receive for the great work you provide:
Competitive Salary.
Life & Medical insurance.
Christmas Bonus.
Food Coupons.
Saving Fund.
YG20
Job Category
ITFlex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex you must complete the application process first).Required Experience:
IC
About Company
Flex is the manufacturing partner of choice for streamlined product lifecycles. From design to end of life, our end-to-end services optimize efficiency.
