Salesforce Functional Delivery Manager (Demand & Practice Lead)
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary:
Lead the Discover & Shape pillar for Salesforce demand shaping and functional delivery readiness. The Practices Manager partners with business stakeholders to define value scope and requirements governs ways of working and quality standards and ensures adoption and change effectiveness across initiatives.
Responsibilities:
- Lead demand shaping: intake clarification prioritisation inputs and value/scope definition with business stakeholders.
- Drive business requirement definition and user story documentation; ensure clear acceptance criteria and process alignment.
- Govern functional approach and delivery readiness including UAT strategy release readiness and change impact assessment.
- Establish and enforce ways of working quality standards and documentation templates across Practice resources.
- Ensure business alignment stakeholder communication and change adoption planning for each initiative.
- Own delivery health from a functional perspective across initiatives and continuous improvement (cycle time quality rework reduction).
- Collaborate with Technical and Support teams to ensure solutions are feasible supportable and well-handled over to operations.
- Maintain a functional knowledge base training materials and process documentation to enable scalable adoption.
Team Leadership & Management Responsibilities:
- Manage and mentor Practices Specialists; set priorities ensure consistent quality and coach on analysis and facilitation skills.
- Coordinate capacity and coverage across DKSH Business Units.
- Promote a customer-centric data-driven and continuous improvement culture within the Practices community.
Functional Skills and Knowledge:
- Strong expertise in Salesforce functional capabilities and process design; ability to translate business needs into implementable solutions.
- Experience governing UAT strategy quality standards and Agile delivery ways of working.
- Strong stakeholder management facilitation and communication skills across business and IT.
- Understanding of platform guardrails supportability considerations and cross-system dependencies.
Job Requirement:
- Bachelors degree in Business Information Systems Computing or related field.
- 7 years of experience in Salesforce functional delivery business analysis or product/practices leadership.
- Experience leading teams and driving cross-BU demand shaping and adoption initiatives.
Salesforce certifications preferred (e.g. Advanced Administrator Sales/Service/CPQ Consultant or relevant specialist certs).
Required Experience:
Manager
Key Skills
- Practice Management
- Veterinary Experience
- Enterprise Architecture
- Office Manager Experience
- Enterprise Software
- Healthcare Management
- IaaS
- TOGAF
- Medical office experience
- Conflict Management
- COBIT
- Customer relationship management
About Company
DKSH Spain distributes, markets, and sells high-quality products and brands, helping businesses in Spain develop and grow.
