Application Support Analyst

Why Nasdaq

When you work at Nasdaq youre working for more open and transparent markets so that more people can access opportunities. Connections can be made jobs can be created and communities can thrive. We want all our employees to have access to opportunity too. That means planning for career growth ensuring you have the tools you need and promoting an inclusive culture where were all valued for our unique perspective.

Here you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data analytics and market intelligence.

Here were committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return you will receive HMO coverage for you and your dependents employee stock purchase plan equity grant retirement plan annual bonus free counseling sessions subscription to e-learning platforms fitness wellness and more.

What You Will Do

You will be part of a global client services team that provide 24/5 standard and 24/7 emergency support for the application. Tasks include managing of inquiries from users globally providing a wide range of user application support. The ability to collaborate effectively with internal teams and external clients is a must. Excellent verbal and written English communications skills are required. The ideal candidate is detail oriented a critical thinker and have the curiosity to investigate identify and resolve issues independently and as a team-player working closely with other internal teams globally.

This is a permanent full time position with the workplace located in Bonifacio Global City Taguig. The work schedule is shifting as the team operates on a 24/5 basis.

Responsibilities:

• Provide day-to-day application support to theNasdaq Trade Surveillanceclient base.

• Ownership and/or management of operational or user-reported issues.

• Troubleshooting and resolve any application issue resulting from operational monitoring or user report.

• Provide how to functionality assistance to users.

• User access management.

• Process service / application configuration changes.

• Triage and/or escalate issues to the appropriate technology teams and senior management where necessary.

• Update knowledge base systems to provide accurate troubleshooting guidelines.

• Investigate bugs/defects and manage enhancement requests in collaboration with internal teams.

• Smoke test application releases.

• Manage client communication by notifications of product releases incidents service interruptions etc.

What We Expect

• Education required: Bachelors Degree in Computer Science Information Systems or other related discipline or equivalent work experience in Data Center Trading Computer or Network Operations.

• Experience required: Up to 5 years.

• Good understanding of service level metrics.

• Excellent problem solving skills. Prior technical background in system/product troubleshooting is a plus.

• Excellent verbal and written communication skills in English.

• Ability to optimally use tools such as JIRA Confluence SVN Putty MS Office (in particular Excel & Outlook).

• Ability to perform basic file handling/searching operations in Linux based operating systems.

• Prior experience in similar product support role - Technical & Helpdesk Support or equivalent is a plus.

What Would Be Helpful

• Understanding of financial markets and trading concepts is an advantage.

Does It Sound Like You

Please follow through by clicking the Apply link and submitting your application. If your skills and experience are a match we will be in touch the meantime please visit our website and social media channels to learn more about our innovative business inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.