Manager, Operations, 3P
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Our vision is to be earths most customer-centric company and earths best employer. If you want to be part of an exciting business that aims to build a marketplace where customers can find and discover anything they might want to buy online with a passion for delivering a great customer and seller experience then this role is for you!
As Amazon 3P our vision is to help Sellers sell across international marketplaces enjoying a seamless experience to offer millions of customers the best shopping experience offering great selection at competitive prices aligned with Amazons high standard of customer experience.
In this role you will work with a high-performing program/product management team who are passionate about building and growing 3P to deliver earths greatest shopping experience for buyers whilst delivering a seamless hassle free experience for our selling partners. You will work in a collaborative environment with a variety of partner teams in selling partner support carrier management and credit operations. This role is right for dynamic high-energy individuals with proven ability to deliver results in a high-performance environment and the ability to manage ambiguity. You should be professional and customer-obsessed with the ability to meet or exceed annual goals managing multiple priorities in collaboration with multiple stakeholders with flexible schedules.
Key job responsibilities
* Identify analyze and dive deep to identify root-causes impacting business/goal performance and quickly understand the business/goal impact to enable data-driven decisions.
* Work closely with key stakeholders/partner teams to define and execute quality improvement initiatives.
* Participate in projects and initiatives that are part of international 3P roadmap
* Deliver an agreed vision direction and culture of the team by managing individual and team performance towards agreed expectations/goals.
* Provide individual/team performance through regular coaching and feedback in one-on-ones/team sessions focused on performance attendance adherence and career development to ensure a great employee experience is achieved.
* Lead team meetings focused on team performance policy and site updates and team-building activities.
* Create and update weekly/monthly/quarterly productivity reports displaying team performance against identified productivity metrics and present summarized results to management.
* Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
- Bachelors degree or equivalent work experience in Business Engineering Supply Chain Transportation Mathematics Economics Physics or another technical field
- Experience analyzing data and creating reports for leadership
- Bachelors degree or MBA in supply chain management operations engineering analytics or related field
- Experience in English-language communication skills both written and verbal
- Experience that includes strong analytical skills attention to detail and effective communication abilities or experience in technical support
- Experience building and managing teams
- Masters degree in Engineering (any domain) or foreign equivalent Operations Business Administration or a related field
- Knowledge of data analytics with tools such as Tableau SQL Quick-sight
- 3 years of integration testing and automation experience or degree in advanced technology
- 4 years of Amazon experience or experience with AWS services or other cloud offerings
- Knowledge of Six Sigma tools and Lean techniques
- Experience using lean process improvement six sigma methodologies or related performance metrics/process improvements to increase efficiency within processes forecasting planning optimization or logistics
- 4 years of managing teams experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As Amazon 3P our vision is to help Sellers sell across international marketplaces enjoying a seamless experience to offer millions of customers the best shopping experience offering great selection at competitive prices aligned with Amazons high standard of customer experience.
In this role you will work with a high-performing program/product management team who are passionate about building and growing 3P to deliver earths greatest shopping experience for buyers whilst delivering a seamless hassle free experience for our selling partners. You will work in a collaborative environment with a variety of partner teams in selling partner support carrier management and credit operations. This role is right for dynamic high-energy individuals with proven ability to deliver results in a high-performance environment and the ability to manage ambiguity. You should be professional and customer-obsessed with the ability to meet or exceed annual goals managing multiple priorities in collaboration with multiple stakeholders with flexible schedules.
Key job responsibilities
* Identify analyze and dive deep to identify root-causes impacting business/goal performance and quickly understand the business/goal impact to enable data-driven decisions.
* Work closely with key stakeholders/partner teams to define and execute quality improvement initiatives.
* Participate in projects and initiatives that are part of international 3P roadmap
* Deliver an agreed vision direction and culture of the team by managing individual and team performance towards agreed expectations/goals.
* Provide individual/team performance through regular coaching and feedback in one-on-ones/team sessions focused on performance attendance adherence and career development to ensure a great employee experience is achieved.
* Lead team meetings focused on team performance policy and site updates and team-building activities.
* Create and update weekly/monthly/quarterly productivity reports displaying team performance against identified productivity metrics and present summarized results to management.
* Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
- Bachelors degree or equivalent work experience in Business Engineering Supply Chain Transportation Mathematics Economics Physics or another technical field
- Experience analyzing data and creating reports for leadership
- Bachelors degree or MBA in supply chain management operations engineering analytics or related field
- Experience in English-language communication skills both written and verbal
- Experience that includes strong analytical skills attention to detail and effective communication abilities or experience in technical support
- Experience building and managing teams
- Masters degree in Engineering (any domain) or foreign equivalent Operations Business Administration or a related field
- Knowledge of data analytics with tools such as Tableau SQL Quick-sight
- 3 years of integration testing and automation experience or degree in advanced technology
- 4 years of Amazon experience or experience with AWS services or other cloud offerings
- Knowledge of Six Sigma tools and Lean techniques
- Experience using lean process improvement six sigma methodologies or related performance metrics/process improvements to increase efficiency within processes forecasting planning optimization or logistics
- 4 years of managing teams experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
