JOB DESCRIPTION

Job Summary: Design implement support and manage enterprise servers systems and managed services. Provide technical support training and troubleshooting for IU staff; support computers servers systems and managed services for Bucks IU and its constituent districts.

Essential Functions:

Design implement support and manage enterprise servers systems and managed services.

Support computer hardware devices peripherals equipment and operating systems.

Directly interact and coordinate support and projects with technical vendors contractors consultants and service providers.

Design and implement client lifecycle solutions for server desktop and mobile platforms including Microsoft System Center Microsoft Intune and JAMF for Windows and Apple iOS platforms.

Oversee the design and maintenance of cloud-based solutions including Microsoft Azure Office 365 Intune Google Suite and other platforms.

Serve as the lead for consultative support to districts and other contracted customers.

Administer and maintain various backup solutions including Rubrik and Veeam.

Administer and maintain various server virtualization systems including VMWare Microsoft Hyper-V and Nutanix.

Administer and maintain enterprise infrastructure including physical and virtual server hosts.

Design implement and support enterprise storage solutions including SAN platforms.

Assist with the support of the Regional Wide Area Network (RWAN) and associated systems.

Create and maintain excellent technical documentation.

Oversee the design and maintenance of Active Directory and Microsoft Entra Active Directory infrastructure.

Assist with the creation and execution of technical bids and service contracts.

Provide on-site and remote technical support; provide emergency on-call support for on-site and remote technical issues 24/7/365 as needed.

Design and coordinate the team-effort to build and maintain program-specific application and device images for server desktop and mobile devices.

Present at/represent Bucks IU at regional statewide and national events conferences and workshops.

Seek new and innovative ways to develop and deploy technical services for Bucks IU and countywide stakeholders.

Provide technical support contact for conference rooms audio visual equipment and video conferencing systems as needed.

Provide timely recommendations to improve technical services.

Create and deliver technical training schedules content and programs.

Lead enterprise technical initiatives and projects according to specified budgets timelines and expectations.

Configure devices for connection to network(s).

Perform system and device installation within Bucks IU its offsite locations and school districts as required.

Identify computer-related problems and provide solutions via telephone personal contact or remote diagnosis for all Bucks IU staff users (help desk software and hardware questions).

Interpret assimilate and utilize technical information relative to network hardware software and peripheral equipment.

Configure test and repair computer equipment peripherals (scanners cameras printers etc.) as necessary; Provide technical assistance for users and devices.

Supervisory Responsibility: N/A

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job the employee is regularly required to sit and use hands. The employee is frequently required to walk; reach with hands and arms and talk or hear. The employee may be required to stand for long periods and to climb or balance and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time 260-day calendar position. Days and hours of work are Monday through Friday. Hours of work may vary based on position and division but generally are from 8:30 a.m. to 4:30 p.m. Occasional evening and/or weekend work may be required as job duties demand.

Travel: Occasional Travel