Customer Service Excetive
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Why join us
The Group Service Centers are a fundamental component of HSBCs strategy to drive shareholder value. They form a key part of the Global Service Delivery organization and enable maximizing cost efficiency and drive customer advocacy by creating a seamless service delivery proposition.
We are Lending Services Operations providing End to End processing of Cards Loans
The Opportunity:
Accurate and timely processing of instructions received from internal and external customers. To resolve technical queries from internal and external customers in a professional manner.
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLAs). Responsible for relationship building and resolving customer queries / issues in a professional manner.
Responsible for achieving individual targets whilst maintaining quality and compliance.
What youll do:
- Process a wide range of transactions whilst maintaining a high degree of accuracy
- Provide exceptional customer service in a timely manner whilst working in a fast-paced environment and adhering to our policies and procedures.
- The job holder will be responsible for processing one or more of the following activities Dispute Processing Card Account Opening Card Account servicing and Fraud Chargebacks.
- Collaborate as part of the dynamic team and actively seek to improve workflows and processes.
- To investigate and assist in the resolution of all relevant queries.
What you will need to succeed in the role:
- Excellent communication skills (written and spoken).
- Excellent attention to detail.
- Problem solving skills.
- Be resilient to a continuous changing environment.
- To investigate and assist in the resolution of all relevant queries.
- The ability to take ownership of customer enquiries through to resolution.
- Be able to work independently and under pressure be organized and pay attention to detail.
- Possessing academic qualifications or professional experience in a financial background will be considered an advantageous asset.
What additional skills will be good to have
- Knowledge on MS Office is an advantage.
- Sound knowledge of relevant systems used and processes.
- Ability to build rapport with and relate to a wider range of people.
- Ability to learn quickly retain and transfer knowledge appropriately.
- Ability to write business letters and reports.
- Excellent conversational/ telephone skills.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
