Partner Success Manager (Tokyo Based)

• Monitoring customer health signals and driving product activation across partner-managed accounts using AI tooling and lifecycle playbooks
• Collaborating with partner Customer Success teams to reduce churn mitigate risks and implement scalable retention strategies
• Identifying and supporting expansion opportunities through strategic guidance on upsell cross-sell and renewal motions
• Enabling partners with Zoom CS tools (e.g. PARi) customer health dashboards and ongoing training on product updates and best practices
• Driving cross-functional alignment between partner teams and Zoom Sales Renewals and Global Customer Success organizations
• Advocating for partner needs internally and championing scalable partner success programs to achieve mutual customer outcomes

• Possess 5 years of experience in Customer Success Partner Management or Account Management
• Demonstrate a proven track record of driving retention expansion and customer adoption outcomes
• Bring experience working with channel partners resellers or managed service providers
• Apply analytical skills with the ability to interpret customer health data and usage metrics
• Exhibit excellent communication and relationship-building skills across internal and external stakeholders
• Have excellent communication skills and the ability to build powerful relationships with clients and senior stakeholders
• Train coach and enable partner teams on tools and best practices

• Experience with SaaS platforms collaboration tools or unified communications solutions
• Familiarity with Customer Success tools (e.g. Gainsight)
• Background in partner enablement training or program management
• Experience in project management or program coordination

• AI ツールとライフサイクルプレイブックを使用してパートナー管理アカウント全体で顧客ヘルスシグナルを監視し製品アクティベーションを推進する
• パートナーのカスタマーサクセスチームと協力してチャーンを削減しリスクを軽減しスケーラブルなリテンション戦略を実装する
• アップセルクロスセル更新活動に関する戦略的ガイダンスを通じて拡大機会を特定しサポートする
• Zoom CS ツール(例:PARi)顧客ヘルスダッシュボード製品アップデートとベストプラクティスに関する継続的なトレーニングでパートナーを支援する
• パートナーチームと Zoom の営業更新グローバルカスタマーサクセス組織間のクロスファンクショナルな連携を推進する
• 社内でパートナーのニーズを代弁し相互の顧客成果を達成するためのスケーラブルなパートナーサクセスプログラムを推進する

• カスタマーサクセスパートナーマネジメントまたはアカウントマネジメントにおける 5 年以上の経験
• リテンション拡大顧客採用成果を推進した実績
• チャネルパートナーリセラーまたはマネージドサービスプロバイダーとの協業経験
• 顧客ヘルスデータと使用状況メトリクスを解釈できる深い分析スキル
• 社内外のステークホルダーとの優れたコミュニケーション関係構築スキル
• クライアントおよびシニアステークホルダーと強力な関係を構築できる優れたコミュニケーションスキル
• ツールとベストプラクティスについてのパートナーチームへのトレーニングコーチング支援

• SaaS プラットフォームコラボレーションツールまたはユニファイドコミュニケーションソリューションの経験
• カスタマーサクセスツール(例:Gainsight)の知識
• パートナー支援トレーニングまたはプログラムマネジメントのバックグラウンド
• プロジェクトマネジメントまたはプログラムコーディネーションの経験

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.