Collections Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Collections Specialist is responsible for contacting past students to collect outstanding payments while maintaining a professional and respectful relationship. This role requires strong communication skills attention to detail and knowledge of collection laws and company policies.
Key Responsibilities
- Contact past students via phone email text or written correspondence to collect overdue payments
- Review student accounts to determine outstanding balances and payment history
- Negotiate payment plans and settlements in accordance with company guidelines
- Update and maintain accurate records of all collection activities
- Follow up on promises to pay and monitor repayment schedules
- Resolve billing disputes and respond to inquiries
- Ensure compliance with all applicable laws and regulations (e.g. Fair Debt Collection Practices Act)
- Escalate unresolved accounts when necessary to third party collection
- Meet or exceed monthly collection targets
Skills & Competencies
- Professional and persuasive communication
- Conflict resolution and negotiation
- Attention to detail
- Emotional intelligence and patience
- Problem-solving abilities
- Ability to work independently and as part of a team
Qualifications :
Qualifications & Requirements
- High school diploma or equivalent (Associates or Bachelors degree preferred)
- Previous experience in collections customer service or accounts receivable preferred
- Strong verbal and written communication skills
- Ability to negotiate effectively and handle difficult conversations
- Basic computer skills and familiarity with billing or school account systems
- Knowledge of collection laws and ethical standards
- Strong organizational and time-management skills
Additional Information :
- Medical Dental and Vision starting the 1st of the month following 30 days of employment
- 2 Weeks starting Vacation per year. Increasing based on years of service with company
- 12 paid Holidays and 2 Floating Holiday
- 401k with company match
- Company Paid Life Insurance at 1xs your annual salary
- Leadership development and training for career advancement
- Tuition assistance and Forgiveness for you and your family up to 100% depending on the program
Position Status:
Full-time position with responsibilities of approximately 40 hours per week at the institution. This position will be classified as an At-will
Physical Factors:
- Standing/Walking: Must be able to stand or walk for extended periods.
- Sitting: Must be able to remain in a seated position for extended periods.
- Lifting/Carrying: Must be able to lift and carry up to weight pounds.
- Pushing/Pulling: Must be able to push or pull objects.
- Reaching: Must be able to reach overhead or at or below shoulder level
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a leading healthcare education organization, Unitek Learnings family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career ... View more
