Ad Review & Integrity Specialist

London - UK

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.

Were looking for an Ad Review Specialist to join Team Snapchat! As a member of the Ad Review team you will ensure quality review and approval of Snap Ads submissions. Working from our London office youll collaborate with Policy Legal Comms and others within Sales and Operations to help create a seamless approval process for Snapchatters submitting ads.

What youll do:

Review all Snap Ad submissions to ensure the ads abide by our ad policies and community guidelines
Support advertisers and Sales by managing SalesForce support tickets and live chat interactions in line with defined SLAs
Effectively prioritize between the various queues and project work to ensure all tasks are within the identified team SLAs
Collaborate with the Sales team to create a consistent review experience for our Snapchat partners
Ability to leverage data and liaise directly with advertisers to communicate ad rejection trends ad policy insights and other operational metrics
Provide ad policy training and creative best practices to our XFN sales partners in addition to advertisers
Anticipate risks provide escalation management communicate with decision makers and balance business needs versus technical constraints
Work with the Review Operations and Business Integrity teams to troubleshoot tooling errors and identify workflow best practices

Minimum qualifications:

Fluent in Arabic and English
Bachelors degree from a 4-year accredited university or equivalent years of work experience
1 years of relevant work experience
Experience working with SalesForce JIRA or other ticket management systems

Preferred qualifications:

Prior Sales Account Management or Operations background
Strong interpersonal skills to be able to work with various team members throughout the company
Meticulous attention to detail as well as an understanding of the digital advertising space
Data driven with a proven track record of leveraging reporting insights to inform decision making
Able to work independently while also operating as a collaborative team player
Flexibility to work any assigned shifts which may include early mornings late evenings and weekends
Customer-driven with a passion for supporting Snapchatters
Passion for Snapchat and up for the challenge of building something from the bottom up
Familiarity with the various Arabic dialects (especially GCC) and an understanding of the Arabic and Middle Eastern cultures

If you have a disability or special need that requires accommodation please dont be shy and provide us some information.

Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.

At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.

Our Benefits: Snap Inc. is its own community so weve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy on your own terms. Our benefits are built around your needs and include paid parental leave comprehensive medical coverage emotional and mental health support programs and compensation packages that let you share in Snaps long-term success!

Required Experience:

What youll do:

Review all Snap Ad submissions to ensure the ads abide by our ad policies and community guidelines
Support advertisers and Sales by managing SalesForce support tickets and live chat interactions in line with defined SLAs
Effectively prioritize between the various queues and project work to ensure all tasks are within the identified team SLAs
Collaborate with the Sales team to create a consistent review experience for our Snapchat partners
Ability to leverage data and liaise directly with advertisers to communicate ad rejection trends ad policy insights and other operational metrics
Provide ad policy training and creative best practices to our XFN sales partners in addition to advertisers
Anticipate risks provide escalation management communicate with decision makers and balance business needs versus technical constraints
Work with the Review Operations and Business Integrity teams to troubleshoot tooling errors and identify workflow best practices

Minimum qualifications:

Fluent in Arabic and English
Bachelors degree from a 4-year accredited university or equivalent years of work experience
1 years of relevant work experience
Experience working with SalesForce JIRA or other ticket management systems

Preferred qualifications:

Prior Sales Account Management or Operations background
Strong interpersonal skills to be able to work with various team members throughout the company
Meticulous attention to detail as well as an understanding of the digital advertising space
Data driven with a proven track record of leveraging reporting insights to inform decision making
Able to work independently while also operating as a collaborative team player
Flexibility to work any assigned shifts which may include early mornings late evenings and weekends
Customer-driven with a passion for supporting Snapchatters
Passion for Snapchat and up for the challenge of building something from the bottom up
Familiarity with the various Arabic dialects (especially GCC) and an understanding of the Arabic and Middle Eastern cultures