German Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Overview
We are excited to welcome a German-speaking Customer Support Specialist to our dynamic team in a fully remote capacity. This role is perfect for individuals passionate about delivering exceptional customer service and who thrive in a fast-paced international work environment.
In this position you will engage with customers through various communication channels ensuring high service standards and effective issue resolution. Enjoy the flexibility of remote work a structured onboarding process and ample opportunities for professional growth.
Key Responsibilities
- Customer Engagement: Manage incoming inquiries via phone email and chat.
- Information Delivery: Provide clear and accurate information regarding products and services.
- Issue Resolution: Resolve customer issues promptly and professionally.
- Case Escalation: Escalate complex cases to appropriate teams when necessary.
- Documentation: Record all interactions in internal systems to maintain accurate customer records.
- Performance Monitoring: Meet quality and performance KPIs to ensure a high level of service.
- Customer Experience: Deliver a positive and consistent experience for every customer interaction.
Requirements
- Language Proficiency: Native or fluent German (C1C2 level) and good command of English (B2 or higher).
- Communication Skills: Strong verbal and written communication skills coupled with effective problem-solving abilities.
- Flexibility: Ability to work in a 24/7 rotational shift environment.
- Customer Orientation: A passion for providing excellent customer service.
- Work Authorization: EU citizenship or valid Greek work authorization.
- Experience: Previous customer service experience is a plus.
Whats Offered
- Employment Type: Full-time contract.
- Salary: Competitive salary package.
- Remote Work: Fully remote role within Greece.
- Training: Paid training and structured onboarding process.
- Career Growth: Opportunities for professional development and advancement.
Apply Now!
Dont miss out on the chance to join our expanding international team. Apply today and take your career to the next level!
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