AI Sales & Business Operations Specialist

Role Description (AI-focused B2B services)

This role is responsible for generating and converting B2B opportunities for DoCares AI and technology servicesespecially AI agents operational process improvement automation and custom software development for mid-sized companies. The role supports the full sales cycle end-to-end (from outreach to closing) and also provides post-sale commercial/operational coordination to ensure a smooth delivery handoff strong adoption and long-term account growth.

This is not a purely prospecting role. It is a hybrid position that connects sales solution design coordination and client relationship management working closely with the Founder and internal delivery team to position the right solution build trust with decision-makers and maintain continuity before and after closing.

Activities (AI & Tech Services Consultative B2B Sales)

1) Prospecting & Pipeline Generation (Outbound heavy)

• Identify and research mid-sized B2B companies that could benefit from AI agents automation operational process improvement and custom software.
• Build targeted lead lists using LinkedIn Sales Navigator databases referrals and partner networks.
• Execute outbound sequences: cold email LinkedIn cold calling (high volume consistent cadence).
• Qualify leads based on the Ideal Customer Profile (ICP): industry size pain urgency budget decision-makers.
• Schedule consultative discovery / diagnostic calls with the Chief Strategic & Sales Architect.
• Maintain structured follow-up and pipeline progression (multi-touch approach).
• Keep CRM updated with accurate notes stage next steps and decision process.

2) Consultative Sales Process (Discovery Proposal Close)

• Support the Founder / Chief Strategic & Sales Architect through the full cycle: discovery solution framing proposal negotiation close.
• Gather requirements and document client pains processes constraints stakeholders and success criteria.
• Create proposal drafts (scope phases deliverables timeline assumptions) based on the diagnostic.
• Coordinate internal inputs (tech ops) to ensure feasibility and clarity.
• Send proposals follow up handle objections and coordinate contract signing.
• Ensure all commercial documentation is complete organized and easy to hand off to delivery.

3) Client Commercial Operations (Pre-sale & Post-sale support)

• Act as the commercial point of contact during onboarding and early delivery stages.
• Coordinate client requests and operational questions related to the service.
• Translate client needs into clear internal requests; route technical topics to the right team.
• Create and manage Jira tickets for reported issues enhancements or requests.
• Ensure requirements agreements and commitments are properly documented in CRM/Jira.
• Follow up until resolution and keep the client informed.

4) Implementation Support & Adoption (Early success)

• Participate in early implementation check-ins to ensure alignment and momentum.
• Confirm the client is adopting the solution and achieving early wins.
• Detect expansion opportunities: additional automations new AI agents new workflows new modules/services.
• Coordinate improvements and upsell opportunities with the Founder/team.

5) Retention Expansion & Referrals

• Maintain a strong relationship with active accounts (consistent cadence).
• Identify satisfied customers and request referrals at the right moments.
• Support account retention strategies and expansion roadmap.
• Coordinate with marketing for case studies testimonials and outbound campaigns.

Work Setup (Remote Hybrid)

• This is a remote-first role requiring a reliable home office setup (quiet space stable internet headset).
• Must be available for hybrid meetings in Cali (coworkings) and occasional local travel for key meetings.

Required Profile

• Proven experience in B2B consultative sales (services preferred: tech software automation consulting).
• Strong ability to run and manage full sales cycles with discipline and follow-up consistency.
• Excellent phone communication: cold calling resilience clarity objection handling persistence.
• Comfortable speaking with business and technical stakeholders.
• English required (conversational reading comprehension); Spanish native/advanced.
• High proficiency with tools: CRM Google Workspace task management (Jira) time tracking (Clockify).
• Organized accountable and metric-driven.
• Client-service mindset with long-term relationship focus.

Compensation (Base Commissions)

• Base salary: COP $$3500000 (depending on experience).
• Additional upside: performance-based commission plan with commissions in USD for U.S. clients

Role Metrics (KPIs)

• Qualified leads generated per week.
• Outbound activity consistency (calls emails LinkedIn touches) and response rate.
• Discovery/diagnostic meetings scheduled per week.
• Opportunities created and pipeline value generated.
• Proposal-to-close conversion rate.
• Average sales cycle time (follow-up and close).
• Lead quality (ICP fit budget authority urgency).
• CRM/Jira documentation quality (completeness and accuracy).
• Client retention signals expansion opportunities identified.
• Referrals generated.