Senior Staff, Payment Operations

Connecting clients to markets and talent to opportunity.

With5400 employees and over80000institutionalcommercialandpaymentsclients weoperatefrom more than80 offices spread across six continents. As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business SegmentOverview: a Swift-accredited service bureau and member our Payments division provides NGOs institutions and non-profits the ability to make a local difference globally with transparent pricing across 180 countries and 140 currencies.

StoneX including its subsidiaries provides clients across the globe with a comprehensive array of customized financial services and tools to help them protect their margins and manage volatility. A pioneer in specialized financial services we open markets for clients underserved by other financial institutions with insight guidance and transparency.

Job Purpose

The Payment Operations team within our Colombia Global Capability Centre (GCC) is a core part of our global operation responsible for critical aspects of the payment lifecycle including FX Trade Settlements and Investigations.

Covering New York trading hours you will be responsible for Payment Operations processes; Trade and Payment Settlement and Post Settlement Investigations; resolving all Nostro breaks as efficiently and effectively as possible.

The role requires excellent communication & collaboration skills problem solving skills and flexibility. You should be comfortable with a rapid pace of change in order to address all aspects of investigations and effectively assess and address any scenarios as and when they arise and proactively streamline and enhance workflows.

Primary Responsibilities

• Ensure that all applicable Settlements processes are run on a suitable cadence to ensure payments are processed as quickly and effectively as possible and risks and deviations affecting successful payment execution are identified and remedied.
• Support all types of Nostro break and post settlement issues as quickly and effectively as possible in accordance with daily/weekly allocations. Types of Investigation include Non-Receipts Returns Failed/unaffected Payments Unknown debits Beneficiary claims non-receipt.
• Generation and approval for all outgoing SWIFT messages issued to resolve cases.
• Clear concise communication and the ability to act proactively to emerging situations to ensure effective operations. Where situations occur that have a detrimental impact to the business of to customers this should be quickly communicated to Senior Management.
• Build and maintain relationships with our correspondent banks as needed.
• Oversight of the teams group email box and to ensure that all items are followed up by the respective team members
• To ensure the team prioritize all high risk and sensitive cases (in examples VIPs large amounts)
• To assist with troubleshooting complex or ageing investigations cases engaging business and customer stakeholders as needed to deliver a timely and successful resolution.
• Helping in and facilitating transitions concerning new procedures new systems or new deal flows by using extended knowledge accumulate during years of practice in a payment operations department.
• Maintaining the Desk Notes so that all processing exceptions are detailed on one central location.
• Where applicable you will also support testing where needed to deliver tactical or strategic enhancements out of business hours.
• Identify opportunities diagnose issues recommend and document solutions that deliver quality flexibility or cost improvements using best practice methodologies.
• Provide support to junior staff where required.
• To comply with all applicable company regulatory and internal compliance requirements including the prevention of Financial Crime and Fraud.
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that managementdeemsnecessary.

To land this role you will need:

• Graduated professional in areas related to Admin and/or Finance.
• 2-3 years of experience within a foreign exchange operations team.
• Extended Knowledge of SWIFT standards a must (Payment Messages MTand Pacs equivalents Investigations Messages MTand Confirmations MT300).

What makes you stand out:

• Excellent customer service communication and interpersonal skills.
• Ability to prioritize organize and multitask.
• Determined focused and enthusiastic.
• Ability to work accurately in a pressurized environment within stringent deadlines.
• Strong team player.

Workingenvironment:

• Full time (Monday to Friday) with an indefinite contract.
• Hybrid setting: 4 days in-office and 1 day from home.
• Compensation: $7000.000 a $7500.000 COP/Month health insurance.
• Fast-paced and dynamic environment.

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