Contact Center Consulting Solutions Engineer (Tokyo Based)
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Job Summary
- Have a fluent Business Japanese & English (This role is based in Tokyo)
- 5 years of experience in customer-focused roles
- Have proven sales skills targeting business customers with a deep understanding of necessary techniques and demonstrate professional business/technical acumen. Should have a track record in solutions engineering or solution consulting roles.
- Understand the CX/EX industry including Contact Center concepts such as Workforce Optimization Workforce Management Workforce Engagement Management etc.
- Have a proven industry experience in CCaaS and/or adjacent industries like AI Workforce Optimization Quality Management etc.
- Have wealth understanding of the Contact Center market and trends advocating customer needs to influence strategy and vision
- Have an ability to work and communicate effectively with internal stakeholders
- 流暢なビジネス日本語と英語東京勤務ができる方を募集しています
- 5年以上のお客様対応業務経験
- 必要な技術を深く理解し専門的なビジネス/技術的洞察力を発揮して法人のお客様をターゲットとした営業スキルをお持ちの方ソリューションエンジニアリングまたはソリューションコンサルティングの実績含む
- ワークフォース最適化ワークフォースマネジメントワークフォースエンゲージメントマネジメントなどのコンタクトセンターの概念を含むCX/EX業界を理解されている方
- CCaaSおよび/またはAIワークフォース最適化品質管理などの隣接業界での実績がある方
- コンタクトセンター市場やトレンドに関する豊富な知識を有し戦略やビジョンに影響を与えるために顧客ニーズを提唱できる方
- 社内のステークホルダーと効果的に協働しスムーズなコミュニケーションを図る事ができる方
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.
Our Commitment
At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.
If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.
Required Experience:
IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zoom is growing at an explosive pace by every measure – revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique cultur ... View more
