Client Experience Manager
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a driven and organized Client Experience Manager to oversee client communications coordinate service details and ensure every interaction reflects a smooth professional and high-quality experience. This fully remote position is ideal for someone who thrives behind the scenes enjoys managing moving parts and takes ownership of client satisfaction from start to finish.
This role is well suited for self-motivated individuals who can work independently while leveraging structured systems tools and training provided. If youre proactive dependable and confident managing workflows in a remote environment this opportunity offers flexibility and long-term growth potential.
What Youll Do:
- Oversee ongoing client communications and service workflows
- Ensure timely follow-ups confirmations and status updates
- Coordinate scheduling documentation and client requests with accuracy
- Proactively identify and resolve issues to maintain a seamless experience
- Maintain detailed records and contribute to workflow improvements
- Deliver consistent professional support throughout the client journey
What Were Looking For:
- Strong communication organization and problem-solving skills
- Client service account management or customer-facing experience preferred (not required)
- Ability to work independently while utilizing provided systems and resources
- Detail-oriented reliable and deadline-driven
- Tech-comfortable and adaptable to new platforms
- Must be a citizen of the US UK Australia Mexico Spain or LATAM
Why This Role Stands Out:
- 100% remote flexibility
- Structured onboarding and ongoing support
- Clear processes and systems provided
- Growth opportunities within a supportive team-focused environment
If you are proactive organized and passionate about delivering a polished client experience we encourage you to apply.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
