Client Experience Specialist
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Job Location:
Asheville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Client Experience Specialist
Full-Time On-Site Location: Asheville Ford Lincoln
Do you have a passion for helping people solving problems and creating memorable experiences Do you thrive in a fast-paced people-focused environment where every day brings a new challenge If so you may be the perfect fit for our team.
Were looking for a Client Experience Specialist who can be the friendly trusted connection between our guests and our service team. This role is ideal for someone with strong customer service skills from hospitality retail call centers healthcare or any industry where exceptional service is the priority.
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What Youll Do
As a Client Experience Specialist you will:
Be the first point of contact for guestsgreeting them warmly listening actively and understanding their needs
Translate customer concerns into clear next steps for our internal service team
Communicate updates timelines and recommendations in a way that builds trust and confidence
Coordinate appointments manage expectations and ensure that each guests visit runs smoothly
Review service recommendations answer questions and guide guests toward informed decisions
Deliver a seamless positive experience from check-in to check-out
Maintain accurate records and documentation to support team workflow
Collaborate daily with technicians managers and team members to exceed customer expectations
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Who Thrives in This Role
This role is a great match for you if you:
Enjoy helping people and solving problems
Communicate with clarity positivity and professionalism
Can stay calm and organized in a fast-moving environment
Are comfortable learning new systems and processes
Love building relationships and creating memorable experiences
Have experience in customer-facing roles (hospitality retail guest services call center travel healthcare etc.)
Previous industry experience is not requiredwe provide full training.
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What We Offer
Competitive compensation with performance opportunities
Comprehensive benefits package (medical dental vision etc.)
Paid time off and company holidays
Ongoing training and career development
Supportive team environment with room to grow
Employee discounts and additional perks
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Schedule
Full-time with availability during business hours. Some Saturday availability may be required.
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Ready to Join Us
If youre passionate about delivering exceptional customer experiences and want to be part of a team that values your talent wed love to hear from you.
Apply today and help us create an experience our guests will remember.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
At Asheville Ford Lincoln we are looking for a full-time F&I Manager to join our growing team. We are a large facility that includes a Quicklane, Service, ...
