Executive Casino Host (Horseshoe Bossier)

Owns all aspects of strategic relationships with a specific group of VIP players for whom they direct account development relationship building and service while on property. The purpose in this role will be to develop a lasting growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities.

• Establish and endorse the business objectives ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission Vision and Values.

• Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs

• Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques

• Maintain relationships with VIP guests through personal contact by phone and in person with the goal of maximizing gaming revenue goals as set by the management team

• Must participate in special events and social functions

• Anticipate respond to and consistently meet or exceed the needs of guests including but not limited to transportation and accommodation arrangements

• Coordination as needed with team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming Hotel Food & Beverage etc.) to maximize smooth high-end service delivery

• Establish coordinate and lead both on and off-property VIP events

• Handle difficult guests and situations in a calm professional and prudent manner

• Empowered with comping authority

• Comply with all applicable rules regulations laws and policies and conducts themselves with highest levels of integrity and honesty

• Respond to and consistently meets the needs of internal clients

• Support and cultivate new ideas and methods to deliver business solutions

• Identify ways to increase efficiencies or improve product or service

• Communicate programs/services to necessary people seeks their support and keeps them informed of changes that may impact the business

• Keep track of existing products/services and/or progress on new initiatives

• Stay up to date with the latest developments in the industry current market trends and all on-property and competitor events

• Develop skills to handle increasingly complex matters

• Comply with and upholds company expectations including Code of Commitment policies procedures industry regulations department goals and business strategy

• Give consistent timely and accurate information and finds answer when unsure

• Adhere to regulatory departmental and company policies/procedures in an ethical manner

• High school diploma or GED required

• BS/BA from an accredited educational institution preferred

• Three to five years experience casino/hotel customer service host or other account management experience required (luxury service experience preferred)

• Proficient in the use of Windows based office software including but not limited to: Microsoft Office Word Excel PowerPoint and Outlook

• Ability to think independently in making decisions to maximize customer service experience and program profitability

• Ability to effectively manage time and perform multiple tasks simultaneously

• Must be proficient with customer Point-of-Service systems

• Excellent interpersonal communication problem solving and analytical skills required

• Must have excellent customer service skills

• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.

• Excellent networking abilities

• Avid member of the local community including commercial and industry awareness

• Neat professional appearance with excellent personal hygiene

• Must have excellent oral and written communication skills

• Leveraging sales techniques to maximize performance

• Internally motivated to graciously serve delight and build player loyalty

• Anticipating and listening to customer needs

• Applied functional/business knowledge; professionalism composure effectiveness

ADDITIONAL REQUIREMENTS:

• Must be able to stoop bend reach kneel twist grip items

• Must be able to maneuver to all areas of casino

• Must be able to operate in stressful situations

• Must be able to read write speak and understand English

• Must be able to respond to visual and aural cues

• Must be able to work in small shared office space

• Must be able to lift up to 25 pounds

• Must be able to tolerate areas containing varying noise and temperature levels illumination vibration crowds and air quality including second hand smoke

• Must be able to work a flexible schedule including weekends evenings and holidays