Manager, Delivery Hub
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Delivery Hub Manager
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and connect. They are the behaviors that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences. Learn more at
About the Role:
Sitecore is experiencing rapid global growth and to continue this success we are looking for talentedconsultantsto join our Professional Services team. At Sitecore we are committed to deliveringcutting-edgetechnology solutions that drive customer success. Ifyourepassionate about innovation and ready to lead a team to build impactful solutions this role could be for you.
Sitecore is expanding its global delivery capability through the launch of the CVR Services Solutions Hub (KL). The Hub will support our global Professional Services and Customer Success teams by executing standardized repeatable and process-driven activities that enable our field consultants to focus on strategic customer engagement.
This is a nonclient-facing leadership role focused on operational delivery quality and team performance.
As a Delivery Hub Manager youll act as a playercoach leading a team of Delivery Consultants while remaining hands-on with selected delivery activities. Youll combine operational oversight process optimization and people development to ensure the Hub consistently delivers high-quality repeatable outcomes at scale.
This role is ideal for a senior consultant ready to step into leadership while maintaining a direct connection to delivery.
What Youll Do:
- Lead and Coach: Manage mentor and develop a team of consultants and technical consultants to deliver operational excellence quality and efficiency.
- Delivery Oversight: Monitor execution quality ensuring SLAs documentation standards and process adherence are consistently met.
- Collaboration: Act as the primary interface between Hub resources and regional field teams to align on priorities expectations and deliverables.
- Delivery: Execute standardized and repeatable activities across Advisory Customer Success and Project Management workstreams.
- Performance Management: Track key metrics (SLA adherence utilization error rate delivery volume) and communicate insights to leadership.
- Enablement and Growth: Support recruitment onboarding and capability development within the Hub fostering a culture of learning and accountability.
- Continuous Improvement: Identify automation tooling or process opportunities to drive scalability and efficiency.
What You Need to Succeed:
- 69 years of experience in consulting delivery operations or customer success within a SaaS or Professional Services environment.
- Proven leadership experience ideally managing small delivery or operations teams (510 members).
- Experience with Sitecore products or the broader Sitecore ecosystem.
- Strong technical or analytical background with the ability to contribute directly to delivery when required.
- Excellent English communication and stakeholder management skills.
- Strong process discipline and experience implementing standardized delivery models.
- Proficiency in collaboration and PSA tools (e.g. Jira Confluence Salesforce Certinia).
- Comfortable working across time zones in a distributed global team environment.
Additional Skills That Set You Apart:
- Understanding ofCustomer Value Realization or Customer Success practices.
- Experienceestablishingor scaling offshore orshared-servicesdelivery teams.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
