Director of CPX Operations (EMEA & APAC)
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Job Summary
As the Director of CPX Operations at Workiva you will lead the operations for the Customer and Partner Experience (CPX) organization in International markets across EMEA and APAC. You will lead the Operations team working in partnership with the wider International CPX functions (Delivery Services Support Partner and Customer Success) to enable effectiveness as we scale and innovate through streamlined processes tools and this role you will execute core operations in enablement and systems while building capabilities in resource modeling AI optimization and Voice of Customer. This role will work closely with their counterparts in the Americas to influence and leverage the broader CPX Operations strategy and execution.
What Youll Do
Partner with International CPX Functional leaders to assess and develop operational capability
Collaborate with Global Operations to leverage resources ensure alignment and represent International needs
Transform day-to-day operations and activities leveraging AI and tools
Enable the CPX organization with knowledge skills and playbook
Develop core insights and dashboards to enable effective self-serve data-led decisions
Maximize value from systems and tools like Gainsight and Zendesk to enhance team effectiveness
Manage resource allocation utilization capacity planning and long-term resource modeling
Improve internal processes continuously to streamline operations and enable effective scalability
Support the development and operationalization of key customer journeys and digital campaigns
Consolidate insights from Voice of Customer and Partner to influence strategy and product decisions
Lead a team of direct reports within the CPX Operations organization
What Youll Need
Minimum Qualifications
10 years of related career experience in Operations Customer Success Professional Services or Product Implementation in a technology organization - preferably SaaS
Undergraduate degree or equivalent combination of relevant career experience and expertise
Preferred Qualifications
5 years of management experience with demonstrated effectiveness building and managing a team
Experience working in a high-growth technology organization - preferably SaaS
Experience leading and supporting all activities related to resource planning capacity planning and availability of workforce
Deep knowledge of data analysis in relation to Customer Success Partnerships Professional Services and operational metrics
Strong understanding of the Software as a Service (SaaS) operating model
Operating knowledge of Customer Success and Professional Services within a technology organization
Proven ability to effectively lead and manage others with strong and effective delegation and direction
Proven ability to manage complex projects and initiatives with a track record of delivering results on time and on budget
Strong communication and interpersonal skills with the ability to build relationships and influence stakeholders at all levels
Excellent presentation skills
Strong sense of learning agility
Travel Requirements & Working Conditions
Up to 15% travel for customer and internal events
Reliable internet access for any period of time working remotely and not in a Workiva office
Workiva is an Equal Opportunity believe that great minds think value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation. Employment decisions are made without regard to age gender identity race religion disability status sexual orientation or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process please email.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Workiva's cloud-based software transforms work with assured, integrated reporting solutions for finance, ESG, audit & risk—connecting people, data & processes.
