Associate IT Operations Engineer

Strength in Trust

OneTrusts mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldnt slow teams downit should accelerate whats possible. This led us to develop the first technology platform for responsible data use in 2016. Today with AI representing the latest and most impactful expansion of data yet OneTrust is once again redefining what responsible innovation looks like. OneTrust the AIReady Governance Platform unifies regulatory intelligence automation and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

About the Role

The Associate IT Operations Engineer supports the reliability performance and daytoday operation of the organizations IT infrastructure. This role is ideal for someone early in their IT career who wants to develop technical breadth across systems networks cloud platforms security and service operations.

You will work closely with senior engineers to maintain core operational services respond to incidents and assist with IT improvement initiatives. A strong customer-service mindset and attention to detail are essential.

Key Responsibilities

Operational Support

• Monitor and maintain IT infrastructure including networks storage endpoints and cloud services.

• Assist in incident response troubleshooting and rootcause analysis.

• Respond to service requests and tickets in alignment with SLAs.

• Support BAU office operations including logistics

Systems & Network Administration

• Perform basic administration tasks for Windows and macOS

• Assist in monitoring network connectivity VPN firewalls and performance metrics.

Security & Compliance

• Support vulnerability remediation and endpoint security tools.

• Help maintain compliance with internal policies and regulatory requirements.

• Assist with access reviews system audits and documentation upkeep.

Documentation & Continuous Improvement

• Maintain accurate technical documentation knowledge articles and standard operating procedures.

• Identify process gaps or inefficiencies and contribute to improvements.

• Participate in project work and deployments under direction of senior engineers.

Required Skills & Qualifications

• 12 years of experience in IT support IT operations or a related technical role (internships or apprenticeships accepted).

• Basic understanding of networking concepts (TCP/IP DNS DHCP routing).

• Familiarity with Windows and/or macOS administration fundamentals.

• Experience with ticketing systems (e.g. ServiceNow Jira Freshservice).

• Strong problemsolving skills and ability to follow structured troubleshooting steps.

• Excellent communication and customerservice orientation.

Preferred Qualifications

• Exposure to cloud services (e.g. Azure AWS M365).

• Basic scripting knowledge (PowerShell Bash or Python).

• Understanding of security best practices and endpoint protection tools.

Personal Attributes

• Eager to learn and grow within IT operations.

• Detail-oriented with a high sense of ownership.

• Able to work collaboratively with cross-functional teams.

• Calm under pressure and able to handle multiple tasks.

Where we Work

We are embracing an office-first culture encouraging three days a week in office for most roles with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee atOneTrust you will be part of the OneTeam. That means youll receive support physically mentally and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage flexible PTO equity RSUs annual performance bonus opportunities retirement account support 14 weeks of paid parental leave career development opportunities company-paid privacy certification exam fees and much more. Specific benefits differ by country. For more information talk to your recruiter or visit out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in ourPrivacy Overview.You can change your mind at any time and have your personal data removed from our order to do this you must contact us and let us know you wish to be removed. The request should be made on theData Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our fraudulent jobs interviews and job offers use fake websites email addresses group chat and text messages. Be aware that we never ask candidates for personal information IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat and do not require candidates to purchase products or services or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an @ email address. You may also receive legitimate emails from @. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a @ email address. For more information or if you have been targeted please reach out to .

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by local laws.