Quality Assurance Engineer

Hyderabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

Position Purpose

The Quality Assurance Engineer (P2) is responsible for ensuring the quality and reliability of web-based applications through structured manual testing practices. This role focuses on designing executing and maintaining test scenarios to support high-quality software releases while collaborating closely with cross-functional Agile teams.

Key Responsibilities

Create detailed comprehensive and well-structured test cases

Execute manual test scenarios in preparation for software releases

Identify diagnose document and track defects using bug tracking tools

Perform regression testing after defect resolution

Conduct ad-hoc testing across various product features

Validate data using SQL queries where required

Collaborate with developers product owners and project managers in Agile environments

Ensure product quality standards are met before production deployment

Explore and gain exposure to automation testing processes

Technical Expertise

Strong knowledge of Manual Testing and Black Box Testing methodologies

Basic understanding of SQL for data validation

Familiarity with web-based application testing

Understanding of Agile/Scrum methodologies

Exposure to defect lifecycle management

Basic exposure to automation concepts

Competency

Personal:

Strong analytical and problem-solving skills

Attention to detail

High level of ownership and accountability

Strong written and verbal communication skills

Operational:

Ability to manage multiple testing tasks simultaneously

Work effectively within cross-functional teams

Ability to meet deadlines in a fast-paced environment

Collaborative:

Ability to interact professionally with diverse team members

Active participation in Agile ceremonies and QA discussions

Technology Stack

Manual Testing

SQL

Jira or equivalent project management/bug tracking tools

Web-based applications

Exposure to AI tools or LLM models (Added Advantage)

Basic exposure to Automation tools (Added Advantage)

Education Experience and Certification

Bachelors degree in Computer Science IT Engineering or related field (or equivalent experience)

2 years of experience in Black Box / Manual Testing

Experience working in Agile project environments

Contact Center domain experience (Added Advantage)

TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience: