General Manager Hut's Hamburgers Restaurant Austin Bergstrom Airport

The General Manager is truly a partner as they invest in the restaurant for which they are ultimately responsible. Whether
leading an on-trend national brand or an iconic concept from the local community you will create and deliver first-class
experiences for the traveling public. You demonstrate a passion for the Guests overall experience through the selection
development and motivation of associates. Your commitment to running an efficient and profitable restaurant is evident by
maintaining the highest standards and unwavering support for the entire staff.

In joining our team you commit to supporting this mission by demonstrating our service standards at all times and holding
all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES
All Paradies Lagardère positions including the General Manager require that you embody a positive company image by
providing courteous friendly and efficient service with a smile to customers and team members at all times. You must
embrace our family culture by following our core values TRIFIC (Trust Respect Integrity First-Class Innovation
Commitment) and recognize and satisfy all restaurant guests.

The General Manager will provide 100% support and commitment to achieving the companys strategic goals including
profitable growth guest satisfaction and associate engagement. The General Manager is responsible for executing the
location/brand standards as designed taking ownership of the restaurant and providing leadership to the team. Ensure all
guests receive an exceptional experience and create a culture where employees are empowered to do the same. The
General Manager strives to develop and mentor the Management Team as well as the hourly employees acting as a role
model and a teacher. Functions include but are not limited to the following areas:
People

Build a great workplace for strong performers by promoting and driving an engaged workforce career development and
learning.
Must be passionate about supporting your TEAM!
Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions
within your assigned area of responsibility ensuring upward mobility for high performing team members and
managers.
Consistently recognize team members when they excel. Ensure that a coaching culture thrives holding direct
reports accountable to all policies and standard operating procedures.
Source high potential candidates using a variety of recruiting avenues. Ensure each candidate is screened
using approved interview guides.
Ensure all direct reports complete all compliance based and brand specific training by the due date.

Set clear performance goals and expectations for your team. Following up consistently providing feedback on
an ongoing basis.
Ensure performance evaluations and associate coaching is delivered on a timely basis.
Drive associate engagement through a variety of methods including the annual engagement survey. Be an
active listener and leader holding regularly scheduled meetings to assess the teams morale and making
necessary adjustments

Operational Excellence
Strengthen expertise in the industry and deliver on our plans keeping the needs of our internal and external customers in
mind.
Must have a passion for the guest!
Must say Yes Please and Thank You!
Must smile often!
Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and
service responding to guests with a resolution within 24 hours. Take all appropriate actions to turn
dissatisfied guests into return guests.
Role model the behaviors and service expectations you have of your team.
Maintain professional restaurant image including restaurant cleanliness food quality and presentation
standards and dress code.
Be a visible presence. Available to members of the management team hourly associates guests and airport
partners. Monitor the performance of your team and operational systems making adjustments as necessary.
Create a culture that promotes a safe and healthy environment.
Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary
practices for food handling general cleanliness and maintenance of kitchen and dining areas.
Ensure consistent high quality of food preparation and service.
Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are
not.
Verify that all nightly weekly and monthly closing procedures are completed accurately including
paperwork time adjustments and voucher and invoice data entry.

Profitable Growth
Drive top line sales and profitability
Analyze financial data on a daily basis and take appropriate action to maintain profitability.
Ensure schedules are written to maximize sales and ensure guest satisfaction. Labor and payroll goals as a
percentage of sales must be achieved.
Maintain an acceptable food cost percentage by overseeing food and beverage purchasing quality and cost
control.
Ensure all recipe and portioning standards are being followed to minimize costs.
Monitor supply purchases utility usage and miscellaneous expenditures making adjustments as necessary to
ensure profitability.
Ensure personnel/payroll related administrative duties are completed accurately on time and following
company policies and procedures.
Ensure that proper security and loss prevention procedures are in place to protect associates guests and
company assets.
Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident
reports promptly if a guest or associate is injured.
Review financial information frequently with the management team to assist with achieving financial goals.
All managers are required to know the cost and budget goals.

Innovation
Identify opportunities and solve them.
Must have a thorough understanding of all hardware and software systems that are used. This includes
inventory purchasing forecasting scheduling and time keeping email and electronic filing systems.
Demonstrate the ability to adapt and adjust readily to fast-moving ever-changing circumstances and utilize
problem-solving skills and resourcefulness to solve situations.
In response to key observations you must be innovative and collaborative in driving departmental success.

Productivity
Maximize resources to improve process and grow the business.
Exhibit efficiency in completing job requirements through working with a sense of urgency consolidating tasks
delegating and empowering others while managing their efforts.
Self-driven work independently and always do the right thing.
Ensure compliance with operational standards company policies federal/state/local laws and ordinances.
Must be able to sustain performance under conditions of stresssuch as tight deadlines and detailed
questioning.

Effective Communication
Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different
audiences.
Role model and provide accessibility to all management and staff for open communication leadership direction
and motivation.
Open-minded to feedback.
Must have sufficient self-confidence poise charisma and interpersonal skills to be able to work effectively as
part of a team and to take part in professional discussions.
Must demonstrate the ability to be a team player and quick learner in a dynamic fast-paced environment
with varying levels of patrons and team members present.
Must exhibit leadership courage and the ability to coach up as well as coach direct reports.

Position Qualifications:

5-7 years of experience in a full-service restaurant.
Obtain and maintain current Serve Safe Food Managers Certification within six months of hire/promotion.
Ability to lift a minimum of 25 lbs. perform essential job functions such as standing bending reaching
climbing on a ladder and walking long distances.
Standing for long periods and the ability to work in an environment with varying temperatures.
Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical
experience and education will be considered as an alternative.
Proficient in the following dimensions of restaurant functions: food planning and preparation purchasing
sanitation security company policies and procedures personnel management recordkeeping and
preparation of reports.
Must agree to work various shifts in a 7/365 team-oriented environment. The schedule is determined by
business needs.
Proficiency required in reading and writing Microsoft Office Suite and mathematics.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère
reserves the right to change the position description and to assign additional duties and responsibilities as necessary.
This position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age physical or mental disability sexual orientation marital status military or veteran status gender identity and expression genetic information or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Required Experience:

Director