Sr Group Operations Manager – Americas Travel Manager
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
9 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!
Job Description: This job is responsible for leading multiple major operations segment for a site region or product line within the banks internal operations. Key responsibilities include identifying analyzing and resolving complex problems ensuring compliance with policies and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments.
The Americas Travel Manager is a Senior Group Operations Manager on the Corporate Travel Services team part of the Chief People Organization responsible for developing and executing the strategy across key travel categoriesincluding airlines and hotelsto deliver a bestinclass travel program for employees worldwide. This leader will manage strategic supplier relationships drive contract negotiations oversee program performance and partner closely with internal stakeholders to enhance traveler experience ensure policy compliance and deliver measurable cost efficiencies. The role requires strong analytical capability executivelevel communication and the ability to thrive in a fastpaced matrixed environment while driving strategic initiatives endtoend.
Responsibilities:
Lead development and execution of strategies across airline and hotel programs
Manage key supplier relationships ensuring service quality and compliance with corporate standards
Negotiate commercial terms and manage contracting processes in partnership with Sourcing/Procurement and the agency teams
Partner with travel operations peers to drive continuous improvement service
Collaborate with business stakeholders travel operations senior executives and cross functional teams to meet evolving business needs
Address and resolve stakeholder escalations using strategic problem solving and creative solutions
Support global and regional travel policy governance compliance monitoring and reporting
Provide regular performance updates analytics and insights to senior leadership.
Benchmark analyze and report on travel spend compliance and supplier performance
Leverage travel management systems reporting tools and data visualization to drive insights and decision making
Support implementation of new travel technologies tools and product launches
Required Qualifications:
3-5 years of experience working with or in the travel industry preferably with expertise in managing hotels and airlines
Demonstrated success in supplier relationship management contract negotiation and strategic sourcing
Strong analytical skills with experience conducting cost/spend analyses and presenting insights to senior stakeholders
Excellent communication interpersonal and executive presentation skills
Experience managing cross functional teams and leading complex projects in a matrixed global organization.
High attention to detail with the ability to manage multiple priorities under tight deadlines
Proficiency with travel management systems reporting/analytics tools and Microsoft Office applications
Desired Qualifications:
Bachelors degree or equivalent work experience
Deep knowledge of travel industry trends global market dynamics and emerging travel technologies
Experience working for or directly with airlines hotel chains or travel suppliers
Strong project management background with proven ability to drive change initiatives
Ability to work effectively in unique situations and consistently improve end to end travel processes
Skills:
Customer Service Management
Regulatory Compliance
Risk Management
Stakeholder Management
Talent Development
Business Operations Management
Change Management
Customer and Client Focus
Decision Making
Relationship Building
Business Process Analysis
Strategic Thinking
Strategy Planning and Development
Shift:
1st shift (United States of America)Hours Per Week:
40Required Experience:
Manager
Key Skills
- Fashion Retail
- Forklift
- Developmental Disabilities Experience
- Management Experience
- Mediation Experience
- Serving Experience
- Warehouse Experience
- Product Management
- Alternative dispute resolution
- Leadership Experience
- Supervising Experience
- Social Work
About Company
What would you like the power to do? At Bank of America, our purpose is to help make financial lives better through the power of every connection.
