Solution Account Manager Customer Experience Orchestration
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Job Location:
Copenhagen - Denmark
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences. Were passionate about empowering people to create and transform how companies engage with their customers across every touchpoint.
At Adobe we are committed to creating exceptional employee experiences where everyone is respected heard and has equal opportunity. We believe the next big idea can come from anywhereand it could be yours.
The Challenge
As a Solution Account Manager (SAM) within the Digital Experience organization you will own and manage a portfolio of existing customers acting as the primary point of contact across the entire customer lifecyclefrom onboarding and adoption through value realization renewal and growth.
In FY26 the SAM role evolves into a high-ownership retention-focused role with clear accountability for customer health renewals and expansion. You will operate in close alignment with Account Executives Renewal Sales Specialists Product Specialists and Customer Success teams to ensure customers realize continuous value from Adobe solutions.
You will develop deep expertise in one Adobe Digital Experience solution and become a trusted advisor for your customers.
What Youll Do
Account & Customer Lifecycle Management
Own the customer journey from onboarding and implementation to value realization and renewal acting as the primary point of contact for any blocking issues in your accounts.
Maintain a deep understanding of customer health usage and outcomes proactively identifying risks and opportunities.
Lead Quarterly Business Reviews (QBRs) and strategic customer conversations focused on value adoption and roadmap alignment.
Relationship Management
Build strong multi-threaded relationships across customer organizations fostering long-term trusted partnerships.
Act as a consistent and credible advisor balancing customer advocacy with commercial responsibility.
Solution Expertise
Develop and demonstrate strong solution and product expertise articulating features functionality and business value aligned to customer needs.
Partner with internal specialists to deliver impactful presentations and solution discussions.
Renewal Retention & Expansion
Identify and drive expansion opportunities based on product usage customer maturity and additional use cases (upsell and cross-sell).
Maintain a rolling 4-quarter view of attrition risk renewal pipeline and long-term account strategy.
Sales Process & Collaboration
Maintain accurate forecasting and pipeline hygiene bringing to bear tools such as Gainsight to track health risk and automated workflows.
Operate in tight alignment with Account Executivess Renewal Sales Specialists and Product Sales Specialists ensuring clear ownership collaboration and execution across the field ecosystem.
Share customer insights and feedback to continuously improve Adobes go-to-market and customer experience.
What You Need to Succeed
Proven experience in B2B sales account management or retention-focused roles ideally in enterprise or SaaS environments.
Strong understanding of end-to-end Enterprise sales and renewal cycles.
Ability to engage confidently with senior collaborators and decision-makers.
A consultative approach with strong business insight and customer empathy.
Highly organized proactive and comfortable operating with high ownership and accountability.
Experience working cross-functionally in a matrixed sales organization.
Excellent communication and presentation skills.
Professional proficiency in English (additional languages are a plus).
High ethical standards integrity and a strong team-first attitude.
Why Adobe
At Adobe youll work in a globally recognized environment that values growth trust and impact. Through our unique Check-In approach youll receive ongoing feedback and development while working with world-class customers and innovative technology.
If youre looking to make a real impacton customers on the business and on your own careerAdobe is the place for you.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.
Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Lets Adobe together
At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.
At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.
Required Experience:
Manager
