Director of Business Transformation & Operating Model Strategy

Job Description:

Were seeking a Director of Business Transformation & Operating Model Strategy. Reporting into the Sr. Director Business Strategy youll join a team of talented and experienced consultants and marketers focused on helping Merkle clients accelerate their level of marketing maturity through data-driven customer centric programs people/processes and technology platforms. This role brings specialized focus on organizational transformation change enablement workflow and operational design.

You will operate as an important member of our Transformation & Consulting team bringing hands on client-facing expertise around organizational design cross-functional ways of working operational effectiveness and change management execution to help clients navigate complex this role youll leverage your experience with operating model design organizational change management process redesign and capability development to deliver meaningful impact across our core vertical markets including Financial Services & Wealth Management Healthcare B2B High Tech Retail Travel Media and Entertainment. Youll combine analytical rigor with creative problem-solving to build trusted advisor relationships with clients and internal Merkle teams guiding them through organizational readiness and change adoption challenges.

The ideal candidate brings a practitioners passion for problem-solving and a sophisticated understanding of how businesses brands and customers interact and how data and technology continue to reshape that relationship. This candidate combines deep expertise in organizational design and change management with a strong command of operational process and workflow with the strategic instincts to identify client growth opportunities and translate them into actionable recommendations that drive measurable impact.

You Will:

• Lead change management and organizational design consulting engagements often in coordination with Merkle technology teams.

• Design and implement organizational change strategies operating models and process frameworks to support marketing transformation initiatives

• Develop and refine operating model artifacts including operating model visualizations capability maps decision-rights (RACI / RAPID) tailored to client context and industry.

• Plan and facilitate organizational readiness assessments change impact analyses and operating model prioritization workshops leveraging a combination of quantitative and qualitative methods

• Support discovery prioritization and development of customer use cases in alignment with clients strategic priorities and objectives

• Identify and define new processes to support marketing transformation initiatives

• Facilitate stakeholder discovery and working sessions that generate cross-functional alignment surface organizational dynamics and produce actionable outputs

• Develop executive-level presentations synthesizing discovery findings into common themes that drive client recommendations and decision-making

• Create multi-year roadmaps to guide client implementation in consultation with data technology and operational teams to identify key dependencies and sequencing of recommendations

• Ensure meaningful client value is delivered through a mix of best-practice solutions skills capabilities and original thinking.

• Develop and communicate transformation vision and roadmaps that articulate the customer and business value of organizational change securing executive sponsorship and stakeholder commitment throughout the transformation journey.

• Identify key data points and measurements to show the impact of our approach and strategy on the clients business.

• Support business development activities including identification proposal development and other pursuit activities.

• Collaborate and develop relationships with internal Merkle teams (account management operations technology analytics etc.) and partner agencies to understand the feasibility of cross-practice area recommendations/plans.

You Have:

• Bachelors Degree required; MBA or Masters degree in Organizational Development Industrial-Organizational Psychology Business Administration or related field preferred.

• 7 years of cross-industry consulting experience in digital transformation roles organizational change management business process reengineering integrated marketing strategy.

• 5 years working in a top tier consulting firm and/or digital marketing agency.

• Demonstrated experience with end-to-end consulting approaches to solving client problems - from organizational assessment and design through execution and change adoption

• Understanding of marketing technologies to orchestrate and activate customer experience and how organizational design enables technology adoption and CX transformation.

• Prior experience in marketing operations or change management (preferred)

• Familiarity with the application of agile methodologies to marketing (preferred)

• Experience in leading and delivering complex projects by providing actionable solutions for clients.

• Ability to craft compelling customer-driven transformation narratives and vision stories that create buy-in and alignment across stakeholder groups translating complex organizational change into meaningful business outcomes.

• Hands-on skills using data and research to drive decisions. Some knowledge of data and analytics strategy.

• Strong writing presentation and client facing communication skills. Experience translating data analysis into actionable marketing recommendations and presentations proficiency in PowerPoint required.

• Ability to leverage business experience / acumen to identify new business and marketing opportunities.

• Self-starter high intellectual curiosity drive determination and persuasion skills.

• Problem solving mindset and thrives in ambiguous and fast-moving environments and in informal loosely structured and creative work environments.

• Comfort and experience working within a highly matrixed organization in roles with a wide degree of latitude.

• Average 20%-30% travel (contingent on comfort level of client)

Theannualsalary range for this position is $113000-$158000.Placement within the salary rangeis based on a variety of factorsincluding relevant experience knowledge skills and other factorspermittedby law.

Benefits available with this position include:

Medical vision and dental insurance

Life insurance

Short-term and long-term disability insurance

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave and

Paid parental leave.

Dentsu alsocomplieswithapplicable state and local lawsregardingemployee leave benefits including but not limited to providing time offpursuant tothe Colorado Healthy Families and Workplaces Actin accordance withits plans and policies.Forfurther detailsregardingDentsu benefits please visit .

To begin the application process please click on the Apply button at the top of this job posting. Applications will be reviewed on an ongoing basis and qualified candidates will be contacted for next steps.

At dentsu we believe great work happens when were connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices currently located in Chicago metro Detroit Los Angeles and New York City are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote depending on the role and business needs. Regardless of your work location we expect our employees to be flexible to meet the needs of our Company and clients which may include attendance in an office.

#LI-Merkle #LI-REMOTE

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