Customer Success Manager EMEA

Are you passionate about cybersecurity and driven by building long-term customer partnerships that truly make an impact

Then this is your opportunity to play a pivotal role in scaling Customer Success at Hadrian and helping our customers stay ahead of emerging threats!

Who are we:

We are Hadrian - an offensive cybersecurity startup. We are reshaping the future of cybersecurity through the power of agentic AI injected with the hackers perspective. Founded in August 2021 weve secured funding and the backing of ABN AMRO Ventures and Cherry Ventures propelling us into a new era.

Our goal is to provide companies with an autonomous Threat Exposure Management platform. At Hadrian we view security through a hackers eyes because well hackers understand hackers best. We continuously map the digital footprint of organizations discover risks and prioritize remediation for security teams to harden their external attack surfaces.

Located in Amsterdams buzzing Leidseplein and by Londons famous Paddington Station our diverse team from 25 countries is on a mission to shake things up in offensive security. Join us in making waves and securing over 200 businesses and be at the forefront of automated offensive security.

Your Role:

As a Customer Success Manager at Hadrian you will serve as the trusted advisor to our customers. You will own the full post-sales lifecycle from onboarding to renewal and expansion ensuring customers adopt realize and maximize the value of our disruptive cybersecurity platform.

In this fast-paced high-growth startup environment you will act as the strategic bridge between customers and internal teams (Sales Product and Engineering). Were looking for someone whose ability to combine technical depth with strong relationship management will be critical in driving retention adoption and long-term customer satisfaction.

If you are a technically strong customer-obsessed cybersecurity professional who thrives in scaling environments we would love to hear from you!

What you will do as a Customer Success Manager at Hadrian:

• Onboarding & Adoption: Guide new customers through onboarding ensuring smooth implementation. Conduct training sessions and provide best practices while ensuring customers adopt key features to maximize value.

• Customer Relationship Management: Act as the primary point of contact for customer queries and needs. Build strong relationships with key stakeholders by conducting regular check-ins (QBRs EBRs) to assess satisfaction and goals.

• Retention & Expansion: Monitor customer health scores and proactively address churn risks. Identify upsell and cross-sell opportunities for additional features or services and collaborate with sales and marketing on renewals and expansion strategies.

• Support & Issue Resolution: Ensure customers get quick resolutions and escalate when needed and provide feedback to product teams for improvements.

• Product Advocacy & Feedback: Gather customer feedback and share insights with product and engineering teams. Advocate for customers in roadmap discussions and ensure customers understand new features and updates.

• Metrics & Reporting: Track customer engagement satisfaction and retention metrics. Use this data to drive strategies for reducing churn and increasing adoption.
  

You are fit for this job because you:

• Are fluent in English and either German or French.

• Have 4 years of experience in Customer Success for SaaS enterprise solutions within cybersecurity.

• Have held a technical CS presales or similar role that bridges technical teams and enterprise customers.

• Possess a strong understanding of cybersecurity risks technologies and enterprise security environments.

• Have a successful track record in minimizing churn and aligning technology with customer needs.

• Have demonstrated ability to drive retention product adoption and customer satisfaction.

• Thrive in a fast-moving startup or scale-up environment.
  

Bonus points if you have:

• A technical background (e.g. Python APIs or hands-on offensive security experience).

• Spent 5 years in cybersecurity-focused Customer Success or similar roles.

• Experience helping scale Customer Success processes in a growing organization.
  

Benefits at Hadrian:

• Unlimited paid holiday

• Stock options package

• Mobile phone stipend

• Work-from-home budget

• Referral bonuses

Why you want to be part of Hadrian:

Make the internet safer: We enable companies to protect their customers employees and other stakeholders from malicious hackers by providing real-time Exposure Management from the Hackers perspective

Board a primed rocket ship: Hadrian is growing fast; the team is approaching 100 wonderful people notable customers are signed and significant funding is raised. Now is the time to join our high-growth journey

Be part of a strong and dynamic culture: Our values define who we are as a group and serve as the cornerstones to guide us in building a product that our customers love. At Hadrian we achieve this by championing a culture that takes ownership succeeds together increases velocity and pursues growth

Sounds like the role for you Hit the apply button!

Our customers are seeking a world-class and reliable digital security service. That is exactly what we are offering. Therefore a background check will be part of the process.