Consultant Major Incident Management
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Job Summary
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Consultant - Major Incident Management
The Major Incident Manager (Consultant) is responsible for end-to-end coordination of high-severity (P1/P2) incidents across Azure infrastructure and enterprise applications.
Responsibilities
Act as Incident Commander for P1/P2 incidents ensuring rapid engagement of resolver teams
Coordinate incident diagnosis across Azure services enterprise applications and infrastructure teams
Drive timely incident containment mitigation and restoration
Maintain accurate incident timelines bridge control and stakeholder communications
Ensure adherence to ITIL Major Incident Management processes
Support post-incident reviews (PIR) and RCA data collection
Collaborate with Problem Management teams by providing incident insights and trends
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in Computer Science Information Technology or equivalent experience.
Good years of experience in Critical/Major Incident Management
Good working knowledge of Microsoft Azure (compute networking storage monitoring)
Strong understanding of insurance based applications landscapes (AIM ImageRight MGA systems etc)
Experience managing incidents in 24x7 enterprise environments
Strong written and verbal communication skills
Preferred Qualifications/ Skills
ITIL Foundation / ITIL 4 certified (preferred)
Exposure to Problem Management and RCA techniques
Experience with ITSM tools (ServiceNow preferred)
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Contract
Key Skills
- Project Management Methodology
- Project / Program Management
- Change Management
- Order Management System
- Business Analysis
- Visio
- Data Management
- Project Management
- Metadata
- Management Consulting
- Data Analysis Skills
- Taxonomy
About Company
Artificial Intelligence. Real Outcomes. AI is changing big businesses, and so are we. Discover how cutting-edge AI drives unparalleled value.
