HRIS Support Specialist
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
SWBC has been recognized as one of the Best Companies to Work for in Texas and has an exciting opportunity for the right individual to join an energetic and seasoned team with an established and expanding national firm.
Headquartered in San Antonio SWBC is a diversified financial services company providing a wide range of insurance mortgage and investment services to financial institutions businesses and individuals. With offices across the country SWBC is committed to providing quality products outstanding service and customized solutions in all 50 states.
SUMMARY
The ideal candidate must be a quick learner with technical aptitude this role HRIS support will be provided to our clients and internal employees. Must be able to work as part of a team as well as manage projects and deadlines independently. Provide a stellar customer service experience for our clients.
ESSENTIAL DUTIES
- Maintains full knowledge of all modules of HR-specific technology support i.e. Timekeeping Benefits Recruitment Performance Evaluations and Onboarding.
- Provides ongoing telephone online and webinar support to multiple client companies for all HRIS inquiries.
- Identifies and recommends product customizations enhancements or workarounds to enhance the clients experience.
- Provides data and reports to address specific benefits tracking recruiting and training per clients needs.
- Analyzes troubleshoots and helps resolve HRIS issues in a timely manner.
- Documents and logs work efforts including all client support requests.
- Provides recommendations to SWBC PEOs leadership around potential best practices and training on SWBC PEOs solutions based on client input or experience.
MINIMUM REQUIREMENTS
- Must have a Bachelors Degree in Computer Science or related field or equivalent work experience.
- Must have three (3) years experience in HRIS timekeeping software payroll software and troubleshooting.
- Must have experience in a client service environment managing multiple clients simultaneously in a related field (Payroll Time and Labor HRIS IT)
- Must have the ability to work efficiently and manage workload independently.
- Must have excellent verbal and written communication skills.
- Must have cloud based software experience.
- Must have experience with custom reporting.
- Must have demonstrated organizational skills including the ability to multi-task set priorities and follow up in a timely manner
- Must be proficient in the latest web technologies and working knowledge of various operating systems.
- Must have the ability to think strategically and to understand a clients organizational needs in order to swiftly identify a solution to support these needs.
- Must have working knowledge of industry tools.
- Must have excellent analytical and time management skills.
- Must have excellent communication skills - both verbal and written.
ADDITIONAL INFORMATION
SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note SWBC does not hire tobacco users.
SWBC offers an excellent employee benefitspackage thatincludes: 401(k) with company match medical/dental Life Long Term Disability Accidental Death and Dismemberment and Long Term Care insurance policies. SWBC also provides opportunities for professional growth. To learn more about SWBC visit our website at .
Please apply by going to
IC
Key Skills
About Company
SWBC offers financial solutions for individuals, businesses, and financial institutions. We have you covered with personal and business insurance, mortgages, and wealth management.
