Supervisor, Order & Billing Operations

Why Choose Bottomline

Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

We are seeking aSupervisor of Order & Billing Operationsto grow with us in our Portsmouth NH office on a Hybrid basis (1 day a week in our Portsmouth NH office).

Candidates for this position must be authorized to work in the United States on a Full-Time/Permanent basis for any employer without restriction. Visa Sponsorships or Transfers WILL NOT be provided for this position.

The Supervisor of Order & Billing Operations will provide day-to-day leadership of theGlobalOrder & Billing team and serve as an operational bridge between the Team Lead(s) and the Senior Manager.

This role ensurestimelyaccuratesales order processing invoicing and contract administration forBottomlinecustomers while strengthening controlsoptimizingprocesses and driving continuous improvement across the order-to-cash lifecycle. The supervisor will be hands-on with workload balancing issue resolution team coaching and KPI reportingsupporting a high-volume deadline-driven environment.

How youll contribute:

• Supervise a team of Order Management Specialists/BillingAnalysts.

• Provide coaching mentoring and performance feedback; support hiring and onboarding.

• Serve asfirst-line escalation point for the team and stakeholders (Sales Legal Accounting Customer Success).

• Oversee daily sales order administration and invoicing activities ensuring required approvalssignoffs and system accuracy.

• Validate sales orders and project setups in Microsoft Dynamics D365 and related systems; resolve discrepancies and data issues promptly.

• Ensure adherence to customer-specific billing requirementscontract terms and pricing.

• Maintainaccuratecontract and customer files (NDAs amendments supplier registrations) per policy and retention standards.

• Identifyand implement process improvements; collaborate with Enterprise Applications on ERP/CRM enhancements.

• Drive standard work SOPs and training materials to increase quality speed and consistency.

• Act as primary daily contact for Accounting Legal Sales Ops and Customer Successregardingorder and billing matters.

Core Competencies:

• Operational Excellence: Drives accuracy timeliness and quality across order and billing activities.

• Leadership & Coaching: Develops talent; sets clear expectations; promotes accountability.

• Ownership & Judgment: Makes sound decisions; escalates risks appropriately.

• Process & Systems Mindset:Identifiesimprovements; partners to implement ERP/CRM enhancements.

• Stakeholder Partnership: Communicates clearly; builds trust with Sales Legal Accounting and Customer teams.

If you have the attributes skills and experience listed below we want to hear from you!

• 3-5 years of experience in order management billing operations corporate accounting or related order-to-cashrole.
• 1-3 years in a lead or supervisory capacity (work allocation coaching quality review).
• Strongproficiencywith Microsoft Excel (pivot tables lookups) Word and Outlook.
• Experience with Microsoft Dynamics D365and Salesforce (or similar ERP/CRM).
• Excellent written and verbal communication.
• Demonstrated ability to organize and manage multiple priorities under time pressure with high accuracy and attention to detail.
• Proven problem-solving skills and resilience in a fast-paced environment.

Preferred Qualifications:

• AssociatesorBachelors degree in Business Accounting Operations or equivalent experience.
• Familiarity with revenue-related policy impacts on order and billing processes.
• Experience producing and presenting operational dashboards and KPI reporting.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.