Strategy & Operations Contractor (Large Order Merchant Onboarding) 28277

Job Title: Strategy & Operations Contractor

(Large Order Merchant Onboarding)

Client: DoorDash

Location: Remote

Impact

This role is critical to achieving Large Order/Catering merchant onboarding goals by owning the full onboarding lifecycle from post-sale handoff through go-live and early-life stabilization. You will ensure merchants launch quickly accurately and with a high-quality ordering experience that minimizes churn reduces operational defects and supports long-term program success.

This position sits at the intersection of operations merchant experience and product readiness driving scalable onboarding excellence for corporate catering and Large Order merchants.

Responsibilities

1) End-to-End Merchant Onboarding & Launch Management

Objective:
Reduce time-to-live improve merchant readiness at launch and deliver a consistent high-quality onboarding experience for Large Order/Catering merchants.

Key Responsibilities:

• Own the full onboarding journey for new Large Order/Catering merchants from post-sale handoff to successful go-live.
• Conduct structured onboarding calls to set expectations confirm operational readiness and review program requirements.
• Guide merchants through critical onboarding milestones including:
  • Menu readiness and completeness
  • Fulfillment workflows
  • Lead times and availability
  • Order preparation and packaging standards
• Identify onboarding risks (e.g. incomplete menus unclear serving sizes pricing discrepancies low operational readiness) and proactively drive resolution through structured follow-ups.
• Provide post-launch support during early-life (first weeks live) to address quality gaps minimize churn risk and improve merchant satisfaction.
• Document onboarding outcomes recurring issues and insights to refine playbooks and reduce future operational defects.

2) Onboarding Quality Gates: Menu Audits & Menu Readiness

Objective:
Ensure every merchant launches with a menu that meets Large Order program quality standards and supports a seamless corporate ordering experience.

Key Responsibilities:

• Conduct structured menu audits as part of onboarding readiness reviews.
• Identify and resolve missing or incomplete information prior to launch.
• Update menus to include critical Large Order details such as:
  • Serving sizes and minimum quantities
  • Allergen information
  • Detailed item descriptions
  • Packaging and format clarity (where applicable)
• Partner directly with merchants to validate menu accuracy before go-live.
• Ensure menus meet program standards to reduce ordering friction support tickets and customer escalations.

3) Merchant Metadata Collection & Product Readiness

Objective:
Collect and maintain structured merchant metadata to improve discoverability filtering and ordering functionality for Large Order customers.

Key Responsibilities:

• Gather and organize key merchant metadata required for onboarding completion and product readiness including:
  • Cuisine type
  • Dietary accommodations (e.g. vegetarian vegan gluten-free)
  • Price points and budget tiers
  • Serving sizes and food categories (e.g. full meals breakfast finger foods)
• Validate metadata accuracy directly with merchants prior to launch.
• Ensure completeness and consistency of data entry.
• Deliver clean structured data to support product enhancements and improved customer experience.

What Success Looks Like

• Merchants complete onboarding quickly with minimal back-and-forth and clear understanding of program expectations.
• Menus and metadata meet quality standards at launch reducing early-life churn and customer friction.
• Fewer post-launch defects escalations and support tickets.
• Strong merchant satisfaction during early-life stabilization.
• Repeatable scalable onboarding processes with documented improvements and reduced recurring defects.

Job Code: CC-635 DDfB