Global Credit Operations Business Support Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference. Join us!

Job Description

Global Credit Operations is seeking a Business Support Manager to provide operational support for all functional areas within the business. The role will handle routine deliverables and other diverse administrative functions which requires a thorough knowledge of the business units functional operations. The ideal candidate would be highly organized detail-oriented and be able to work in a fast-paced environment. The candidate should be comfortable working in a team setting as well as producing independent work product and completing assignments within deadlines.

Functions managed may include: business support communication and coordination across GCO management of routines and deliverables coordination of site visits access management centralized support for compliance training global recognition coordinating and reporting and employee engagement coordination liaison to key business partners and stakeholders; governance oversight and management of Global Records Management (GRM) and execution of related initiatives & standards including procedures and governance routines.

Responsibilities may include:

• Management of key program routines and artifacts (such as delivery plan risk & issue log)

• Operational Excellence strategic initiatives and lens

• Represents the health and status of the program to senior stakeholders

• Ensures stakeholder engagement and keeps them informed of progress

• Identifies manages and escalates risks & issues

• Manages administrative requirements to support governance forums (meeting scheduling meeting agenda prep etc.)

• Communicates influences and negotiates both vertically and horizontally to leverage necessary resources

• Drives change governance and change control

• Work independently with strong organizational skills data analytics critical thinking and ability to execute stated requirements.

• Process analysis process modeling and process governance

• Support the programs short-and-long term strategy

• Prepare presentations and complementary data to assist leaders in process analysis/governance activities

Required Skills and Experience:

• 3-5 years of experience in business support and risk management in a complex organization supporting senior leaders

• Excellent Microsoft Office skills specifically PowerPoint and Word SharePoint Visio

• Strong analytical critical thinking and organizational skills with a focus on attention to detail and dedication to flawless work product.

• Excellent teamwork and ability to build relationships across multiple businesses and/or business partners

• Excellent written / verbal communication skills and executive presence

• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities

• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story

• Self-starter high energy and detail oriented; ability to work with minimal supervision

• Strong problem solving conceptual thinking attention to detail and sense of urgency

• Experience building relationships communicating effectively and influencing others

• Proven ability to simultaneously manage a variety of business functions adapt to changing business needs and multi-task/ prioritize in a fast-paced environment

Shift:

Hours Per Week: