Undergraduate Intern Summer 2026 Customer Care
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sports growth on every level in the United States from local communities to the crown jewel of the professional game the US Open.
Why Intern with the USTA
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and crafting opportunities for ALL to participate. Dont know tennis Dont worry you can still find yourself in the game!
The Role
The Enterprise Customer Care team provides support to a wide range of audiences who interact with USTA digital platformsincluding program organizers players parents coaches facilities as well as individuals seeking assistance related to the US Open. This role contributes to initiatives aimed at improving the customer experience across our websites and enhancing interactions with the Customer Care team. It offers valuable exposure to customer operations digital support tools and service-improvement strategies.
Respond to customer inquiries via chat phone and email providing timely accurate and professional support
Maintain and update customer care resources including FAQs troubleshooting guides and user tutorials
Analyze customer interactions to identify trends common issues and opportunities for improvement
Collaborate with team members to develop new support materials and enhance existing resources based on customer feedback
Manage customer service tickets track follow-up communication and help ensure customer satisfaction
Participate in team meetings and brainstorming sessions to identify enhancements to the overall customer experience
Program details:
8-week program from June 9 through August 11
Schedule: MondayThursday 9:00 AM5:00 PM ET
Hybrid role requiring 3 days per week on-site at our Orlando Office.
Compensation: $16.00
Who You Are
Strong written and verbal communicator with a clear professional tone
- Customer-service minded with an interest in understanding user needs and improving support experiences
- Analytical and detail-oriented with the ability to conduct research and interpret data
- Proficient in Google Suite (Docs Sheets Slides); familiarity with CRM or customer service tools is a plus
- Collaborative easy to work with and eager to learn
- Motivated adaptable and comfortable working in a fast-paced environment
- Strong problem-solver capable of resolving issues efficiently and independently
- Organized with the ability to manage multiple tasks and maintain attention to detail
Preferred Skills
- Experience in customer service or support roles (online or in-person)
- Experience creating content such as help articles guides or FAQs
- Strong organizational and prioritization skills
What the Program Offers
As an intern you will fully immerse into the USTA culture and be a true part of the team! During the program you will have the opportunity to network with Senior Leadership- including the CEO- as well as be mentored by current staff. Additionally you can look forward to:
- Weekly professional development workshops.
- Participation in a group project which will be presented to staff at the end of the program.
- Opportunity to have your resume reviewed by one of our recruiters.
- Ability to participate in company activities including our 7 Business Resource Groups.
- And more!
Come One Come All
We strongly encourage you to apply if youre interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals regardless of age disability national origin race color religion sex sexual orientation gender gender identity or expression pregnancy veteran status marital status family status alienage or citizenship status creed genetic information or any other status protected by applicable federal state or local law.
Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
USTA offers tennis play opportunities for competitive and recreational players. Find tennis events, tournaments and programs near you and get involved today!
