Senior Content Strategist

About the role

Chime is building a world-class member support organization and we believe member support should be built around 3 guiding principles:

1. Frictionless product: Use member insights to mitigate member issues with a simple transparent product
2. Self-service: Provide self-service and automated capabilities to help members quickly resolve issues while creating a community for members to support each other
3. Excellent support: When members do have to contact us provide them with excellent service.

As a Senior Content Strategist youll lead efforts to build and improve content that helps our members and agents quickly get what they need. Youll partner cross-functionally to shape content that supports our product and support strategies. Youll work across a variety of content types including member-facing help articles and internal agent SOPs partnering with stakeholders to create clear actionable content that supports our core audiences. Youll proactively identify opportunities to improve the content experience shape strategy and drive measurable improvements in our core support metrics.

This is a high-impact high-visibility position that interacts with a broad group of internal and external stakeholders. A successful candidate is able to manage multiple projects and meet tight deadlines while maintaining close attention to detail.

The base salary offered for this role and level of experience will begin at $116000.00 and up to $160000.00. Full-time employees are also eligible for a bonus competitive equity package and benefits. The actual base salary offered may be higher depending on your location skills qualifications and experience.

In this role you can expect to

• Act as a strategic partner in shaping content direction and scaling content creation including developing and writing content that aligns with our content strategies.
• Explain complex product and policy concepts in simple jargon-free language.
• Find the most effective ways to convey information educate members and agents and reinforce learning.
• Lead with data and insights to identify opportunities shape strategy and continuously improve content.
• Proactively synthesize research and feedback into scalable strategic solutions aligned with business goals.
• Navigate ambiguity and shifting priorities with independent strategic thinking and strong execution.
• Manage key projects related to product policy and process launches.
• Leverage LLMs and generative AI tools to drive improvements in content creation quality and operational efficiency at scale.

To thrive in this role you have

• 5 years of experience in one or more of these areas: help and support content product or content operations or technical writing.
• Strong verbal and written communication skills and a track record of success with internal and external stakeholders.
• Experience defining tracking and reporting on content metrics and providing data-driven analysis.
• Experience working with CRM tools (like Zendesk or Salesforce) content management systems LLMs or generative AI tools and Google Workspace.
• Previous experience working with vendors BPO partners or writing contractors is a plus.
• Willingness to travel domestically and internationally 23 times a year is a plus.

#LI-EI1 #LI-Remote

A little about us

At Chime we believe that everyone can achieve financial progress. We created Chimea financial technology company not a bank*on the premise that core banking services should be helpful easy and free. Through our user-friendly tools and intuitive platforms we empower our members to take control of their finances and work towards their goals. Whether its starting a savings account purchasing a first car or home launching a business or pursuing higher education were proud to have helped millions unlock their financial potential.

Were a team of problem solvers dreamers and builders with one shared obsession: our members. From day one Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owners mindset to our work refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams our company and our members.

We believe in being bold dreaming big and taking risks while also working together embracing our diverse perspectives and giving each other honest feedback. Our culture remains deeply entrepreneurial encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission we must earn and keep peoples trustso we hold ourselves to the highest standards of integrity in everything we do. These arent just words on a wallour values are embedded in every aspect of our business serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we dontwho will

*Chime is a financial technology company not a bank. Banking services provided by The Bancorp Bank N.A. or Stride Bank N.A. Members FDIC.

What we offer for our full-time regular employees

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices plus team and company-wide events depending on location. Whether youre coming in regularly or are part of our fully remote program youll stay engaged with your work and teammates.**
• In-office perks including backup child elder and/or pet care plus a subsidized commuter benefit to support your regular commute**
• Competitive salary based on experience**
• 401k match** plus great medical dental vision life and disability benefits
• Generous vacation policy and company-wide Chime Days bonus company-wide paid days off**
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven a family planning tool with $15k lifetime reimbursement for egg freezing fertility treatments adoption and more.
• In-person and virtual events to connect with your fellow Chimersthink cooking classes guided meditations music festivals mixology classes paint nights etc. and delicious snack boxes too!**
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress**

**Perks also available to Chime Interns.

We know that great work cant be done without a diverse team and inclusive environment. Thats why we specifically look for individuals of varying strengths skills backgrounds and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race color ancestry religion sex national origin sexual orientation gender identity age marital or family status disability genetic information veteran status or any other legally protected basis under provincial federal state and local laws regulations or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws including the San Francisco Fair Chance Ordinance Cook County Ordinance NYC Fair Chance Act and the LA City Fair Chance Ordinance and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process please contact: .

To learn more about how Chime collects and uses your personal information during the application process please see theChime Applicant Privacy Notice.