Customer Support Specialist, German-Fluent

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Dublin Ireland (Hybrid: 3 days p/week in office)

Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success and were building our brand new PE team in our new Dublin office. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills and in the process consistently meet and exceed customer expectations. We are looking for German-fluent Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo.

How you will make a difference:

Develop an in-depth knowledge of the Klaviyo platform
Provide high-quality product support for Klaviyo customers partnering with them to effectively resolve their issues through email and live chat
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
Diagnose software issues and resolve escalated customer complaints engage using established processes
Provide support & guidance on non-technical related questions (e.g: marketing sales other e-commerce setup questions)
Communicate thoughtfully and effectively with all Klaviyo customers
Document troubleshooting and problem resolution steps
Transform workflows by putting AI at the center building smarter systems and ways of working from the ground up.

Who You Are:

Were looking for individuals who thrive in challenging situations and brings a positive self-driven attitude. Youll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way.

Must-Haves

Fluent English & German language skills (written and spoken)
1 years experience working in a customer-facing role (ideally where youve successfully troubleshooted and resolved software/ SaaS issues)
Youve already experimented with AI in work or personal projects and youre excited to dive in and learn fast. Youre hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.
Excellent communication skills: clear empathetic and able to explain technical concepts in simple terms
Comfortable working in a high-volume fast-paced environment meeting and exceeding defined metrics and KPIs while maintaining quality of service
Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
Collaborative mindset: loves to share knowledge contribute ideas and support teammates
Proactive and positive: self-motivated adaptable and willing to go above and beyond for customers
Full authorisation to work in Ireland without any restrictions

Nice-to-Haves

Experience troubleshooting: APIs integrations HTML/ CSS/ JavaScript or networking basics (DNS IPs)
Background in MarTech SaaS email deliverability or e-commerce platforms
Familiarity with tools like Zendesk G-Suite or similar
Klaviyo Product Certification (can be achieved after joining)

#LI-Hybrid #LI-JW1

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.

Please see the independent bias audit report covering our use of Covey here

Required Experience:

Dublin Ireland (Hybrid: 3 days p/week in office)Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success and were building our brand new PE team in our new Dublin office. We take the success of our customers incredibly seriously. Our mission is to de...

Dublin Ireland (Hybrid: 3 days p/week in office)

How you will make a difference:

Develop an in-depth knowledge of the Klaviyo platform
Provide high-quality product support for Klaviyo customers partnering with them to effectively resolve their issues through email and live chat
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
Diagnose software issues and resolve escalated customer complaints engage using established processes
Provide support & guidance on non-technical related questions (e.g: marketing sales other e-commerce setup questions)
Communicate thoughtfully and effectively with all Klaviyo customers
Document troubleshooting and problem resolution steps
Transform workflows by putting AI at the center building smarter systems and ways of working from the ground up.

Who You Are:

Must-Haves

Fluent English & German language skills (written and spoken)
1 years experience working in a customer-facing role (ideally where youve successfully troubleshooted and resolved software/ SaaS issues)
Youve already experimented with AI in work or personal projects and youre excited to dive in and learn fast. Youre hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.
Excellent communication skills: clear empathetic and able to explain technical concepts in simple terms
Comfortable working in a high-volume fast-paced environment meeting and exceeding defined metrics and KPIs while maintaining quality of service
Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
Collaborative mindset: loves to share knowledge contribute ideas and support teammates
Proactive and positive: self-motivated adaptable and willing to go above and beyond for customers
Full authorisation to work in Ireland without any restrictions

Nice-to-Haves

Experience troubleshooting: APIs integrations HTML/ CSS/ JavaScript or networking basics (DNS IPs)
Background in MarTech SaaS email deliverability or e-commerce platforms
Familiarity with tools like Zendesk G-Suite or similar
Klaviyo Product Certification (can be achieved after joining)

#LI-Hybrid #LI-JW1

Please see the independent bias audit report covering our use of Covey here

Required Experience:

Key Skills

Design Engineering
Baan
Customer Service
Fund Management
ABAP
Elevator

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About Company

Klaviyo

Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents.

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