Collections Account Manager – B2

Annual salary starting at 28000 depending on experience.

Full time position (36 hours a week)

Cardiff Bay

Atradius

The Atradius Group provides trade credit insurance surety and collections services worldwide and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

Atradius has over 3000 staff members all around the world. Our UK Headquarters in Cardiff Bay employs over 350 people working in a range of departments including Underwriting Sales Account Management Collections Claims and IT. Read on more on our Career site: Collections

Atradius Collections provides efficient quick and flexible solutions to support businesses with accounts receivable management on both a domestic and international scale. With a global network of collections specialists lawyers and insolvency practitioners worldwide Atradius Collections serves over 15000 customers supporting them to reduce clients trade risks.

Job Description

Responsible for ensuring business retention and developing existing customer portfolio with the aim of maximising customer profitability. Actively involved in the management of customer portfolios. Responsible for revenue generation risk management and act as key customer touch point. The level of client support is segmented in accordance with the client service required profitability and potential. Key aspects of the role include product delivery risk management and profitability management.


In this position your key responsibilities will be:

• First point of contact for Atradius Credit Insurance clients brokers and Account Managers for answering queries providing case updates and weekly/monthly reporting.
• Manages the portfolio in a proactive way to ensure customers brokers and account managers are supported and informed on all services
• Maintains and Develops cross-departmental relationships
• Identifies business opportunities and either works the opportunity or informs the relevant Sales Manager
• Reviewand refine department processes and procedures to support customer service and continuous improvement
• Responsible for ensuring business retention developing existing customer portfolio with the aim of maximising customer profitability and customer service.
• Actively involved in the management of customer portfolios providing accurate reporting to high level stakeholders
• Some UK travel to visit clients/brokers as well as current clients alongside ACI Account Manager where required.

Job Requirements

• High customer orientation / customer focus
• Good communicator who easily engages and interacts withnew and existing stakeholders using a broad range of channels (Telephone Email Face to Face Meetings) and who has the ability to quickly build rapport
• Excellent time management and organisational skills
• Able to work quickly and accurately using multiple systems
• A self-motivated individual able to work from own initiative and provide supervision to other team members

What do we offer

• A truly international and dynamic working environment.
• A culture that values growth innovation and teamwork.
• Continuous professional development and career progression opportunities.
• Competitive salary bonus and commission schemes.
• 27.5 days annual leave starting (plus bank holidays)
• Market-leading pension and flexible benefits package.
• Hybrid working with 3 days in the office per week.
• On site gym subsidised restaurant coffee shop and games room
• Monthly wellbeing hour
• Employee Assistance Programme
• A range of other flexible benefits and rewards

Equal opportunities for all

The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.

Do you have any questions about our offer
Elan BOOTH Human Resources is available by e-mail

I am Atradius! - Do you want to know who we are
Get to know Atradius colleagues in this video: Collections provides efficient quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists lawyers and insolvency practitioners worldwide Atradius Collections serves over 15000 customers supporting them to reduce clients trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group which forms part of Grupo Catalana Occidente one of the leading insurers in Spain and worldwide in credit insurance.