Service Manager-Automotive (Maharastra)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Role: Service Manager
Role Objective
The Service Manager is responsible for managing end-to-end service centre operations ensuring high customer satisfaction efficient service delivery team performance and adherence to company SOPs and quality standards.
Key Responsibilities
Manage daily operations of the service center/workshop
Lead and supervise service technicians and advisors.
Ensure timely diagnosis repair and resolution of EV two-wheeler issues
Monitor service KPIs such as TAT repeat complaints first-time fix and productivity
Handle customer escalations and ensure high CSAT
Ensure compliance with service processes safety norms and quality standards
Coordinate with spare parts logistics and central teams
Maintain accurate service records job cards and reports
Conduct training and skill development for service staff
Ensure adherence to warranty policies and claim processes
Required Skills & Experience
48 years of experience in two-wheeler service operations
Prior experience as Service Manager / Workshop Manager / Team Lead
Experience in EV service is highly preferred
Strong knowledge of mechanical electrical and EV systems
Good leadership communication and problem-solving skills
Proficient in DMS / service management systems
Educational Qualification
Diploma / BE / BTech in Mechanical / Electrical / Automobile Engineering
Key Competencies
Team management
Customer handling
Process & compliance orientation
Analytical and reporting skills
Salary: 4.8 LPA (CTC) including 10% variable pay
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
