Role: Technical Content Manager

What will you create and do

We are looking for a strategic and execution-oriented Technical Content Manager to lead and scale our product documentation and content experience across platforms. This role is responsible for defining the documentation strategy standards and governance across multiple product lines ensuring that our documentation is clear user-centric scalable and aligned with business and product priorities.

You will shape the overall direction of documentation at SMS Magic / Conversive enabling customers partners and internal teams to effectively understand and use our platform. This role requires a strong blend of technical writing expertise content strategy stakeholder management and data-driven decision-making.

The ideal candidate will bring strong experience in SaaS/technology documentation environments leading cross-functional content initiatives and implementing scalable documentation systems using automation and AI-assisted workflows.

What will qualify you for this role

Essential:

• Content Strategy & Governance Proven ability to define and implement documentation strategy standards and governance across product ecosystems
  

• Technical Documentation Leadership Strong experience managing end-to-end product documentation for SaaS or technology platforms
  

• Information Architecture & Design Expertise in structuring documentation taxonomy metadata and knowledge architecture
  

• Stakeholder Management Ability to partner with Product Engineering Customer Success and Leadership teams
  

• Data-Driven Documentation Experience measuring content effectiveness using qualitative and quantitative metrics
  

• Content Operations & Scalability Ability to manage multiple releases priorities and cross-functional documentation pipelines
  

• Editorial Excellence Strong experience in content quality editorial review and consistency standards
  

Desired Skills:

• Strong technical writing and storytelling skills
  

• Experience with documentation tools and content management systems
  

• Familiarity with AI-assisted documentation and automation workflows
  

• Cross-functional collaboration and project management skills
  

• Strong attention to detail and user experience mindset
  

• Ability to manage multiple stakeholders and priorities
  

Key Responsibilities:

• Define and own the documentation strategy standards and governance across all product areas
  

• Plan prioritize and manage documentation deliverables across multiple release cycles and concurrent initiatives
  

• Create and maintain a centralized content repository including taxonomy metadata and content structure
  

• Partner with Product Engineering and Customer teams to align documentation with product roadmap and releases
  

• Ensure all documentation is accurate accessible user-focused and consistent across platforms
  

• Establish and maintain style guides information architecture and content design frameworks
  

• Lead cross-functional initiatives to improve documentation scalability usability and effectiveness
  

• Implement best practices in content optimization AI-assisted documentation and automation workflows
  

• Conduct editorial reviews and enforce content quality standards
  

• Measure documentation effectiveness using analytics user feedback and adoption metrics and use insights to refine strategy
  

Key Performance Indicators (KPIs):

Key Performance Indicators (KPIs):

• Documentation quality and user satisfaction scores
  

• Content usability and self-service adoption metrics
  

• Accuracy and completeness of product documentation
  

• On-time delivery of documentation aligned with product releases
  

• Content engagement and performance analytics & Reduction in support queries through improved documentation
  

Requirements

Experience Range:

• 7 10 Years
  

Education Qualification:

• Bachelors Degree (Technical Communications or related field preferred)
  

Benefits

Founded over 17 years ago SMS Magic has become a trusted messaging leader for businesses around the world. We work with global customers across industries including Healthcare Financial Services Retail Education Staffing and Wellness. Our customers range from small and mid-size businesses to large global enterprises.

Our commitment to every customer is:
We will deliver the most advanced simple-to-use messaging platform available so you can focus on the personal touch that sets you apart from your competition.

If you can confidently demonstrate that you meet the criteria mentioned above we would love to hear from you.

SMS Magic is committed to inclusiveness fairness and accessibility. We encourage all qualified candidates to apply.

Read more about us at:
are an ISO 27001:2013 compliant organization and emphasize the information security of our clients.