Senior Staff Engineer, CRM Salesforce (Field Service Cloud & Service Cloud)
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
REQUIREMENTS:
- Total Experience 8 years
- Strong hands-on experience Salesforce Service Cloud implementations with Field Service Cloud.
- Deep understanding of Salesforce Service Cloud functionality administration and customization
- Hands-on experience with Salesforce Lightning development Apex LWC and Flows
- Experience configuring and optimizing Case Management Service Console Entitlements Milestones Knowledge Management and Omni-Channel routing.
- Knowledge of Salesforce Field Service and Experience/Community Cloud is preferred
- Strong understanding of Salesforce integration patterns (REST API SOAP middleware) and data management processes.
- Experience with Async Apex Streaming APIs and advanced Salesforce features is a plus.
- Proven ability to mentor and lead junior team members
- Strong analytical problem-solving and client-facing skills.
- Experience documenting functional requirements and translating them into technical solutions.
- Familiarity with DevOps tools like Copado Gearset or similar for deployment and release management.
- Operational or analytical background in Sales Marketing or Customer Service domains is preferred.
- Salesforce certifications in Service Cloud Platform Developer or Administrator are a plus.
RESPONSIBILITIES:
- Writing and reviewing great quality code.
- Facilitate business process discovery sessions to identify client requirements and process gaps.
- Translate business requirements into Salesforce designs leveraging standard functionality and minimizing custom development.
- Map functional requirements to Service Cloud features including Case Management Service Console Entitlements Milestones Omni-Channel Knowledge Management and Live Chat.
- Configure Salesforce features such as Flows (Record-Triggered Screen Subflows Error Handling) Approval Processes Validation Rules and automation.
- Support deployment and adoption of Salesforce Field Service and Salesforce Experience Cloud.
- Lead and mentor junior consultants and project team members on functional and technical Service Cloud best practices.
- Contribute across the full project lifecycle from strategy visioning design implementation and post-implementation support.
- Conduct workshops and collaborative design sessions with clients providing guidance on trade-offs (configuration vs. custom code).
- Assist with change management end-user training and documentation for Salesforce solutions.
- Support integrations with ERP or legacy systems using REST/SOAP APIs and platform events.
- Ensure adherence to Salesforce best practices coding standards and governance frameworks.
- Monitor data quality consolidation migration and de-duplication efforts using tools like Data Loader DemandTools and Excel.
- Identify risks dependencies and technical or functional constraints and recommend mitigation strategies.
- Provide innovative ideas workflows and improvements to enhance customer service solutions
Qualifications :
Bachelors or masters degree in computer science Information Technology or a related field.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and susta ... View more
