Implementation Manager Moveworks
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Implementation Manager oversees the on-time on-budget delivery of the Moveworks platform to meet the customers desired results. This requires completing projects following leading practice methodology working in collaboration with the customer project team and any involved partner ensuring governance is followed to gain stakeholder support including risk and issue mitigation. The Implementation Manager is responsible for assembling and leading project resources ensuring they understand planned tasks tracking progress and managing deviations through appropriate measures.
What you get to do in this role:
- Lead customers through the initial implementation of Moveworks as well as new product offerings often in collaboration with a services partner.
- Manage the engagement governance timeline scope risk change management resourcing and reporting.
- Help customers identify map build and launch agentic workflows that drive business value.
- Provide change management best practices to ensure successful adoption and organizational readiness.
- Work with Sales partners and customers to understand the customer and the engagement including challenges issues and value being delivered.
- Understand customer goals and align deliverables accordingly.
- Be the single point of contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor team members and partners to achieve engagement deliverables and promote the customers desired results.
- Identify gaps between actuals and plan of record proposing solutions and driving resolutions.
- Partner with the Product organization as a champion for customers sharing insights from the field in product design and development cycles.
- Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 4 years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience.
- Project management experience including scope control budgeting estimating and resource management.
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving.
- Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently.
- Process-focused with strong problem-solving abilityalways searching for a smarter better way to achieve a goal.
- Experience building strong internal and external relationships including with senior-level executives.
- Creativity with comfort running projects independently.
- Experience driving complex issues through analysis and resolution.
- Experience working collaboratively across cross-functional team
- Diplomatic tactful and poised under pressure.
- Bachelors degree.
- Ability to travel up to 25% of the time.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
