Product Support Engineer Cameras

About the role:

We are looking for an experienced Product Support Engineer to join our Global Technical Support organization with a primary focus on Safety Cameras. This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of hardware firmware and AI-driven edge computing.

You will serve as a critical bridge between our customers field teams and R&D ensuring that our hardware productsranging from dash cameras to complex multi-camera architecturesoperate with maximum reliability in the field.

This role is open to candidates residing in the US except Alaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island Seattle Metro and Washington D.C.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
• You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
• Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
• You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role you will:

• Serve as the final escalation point for intricate hardware and firmware issues managing complex investigations from initial triage to definitive root cause resolution.
• Conduct comprehensive end-to-end debugging across the entire stack including hardware components firmware gateways and AI/ML pipelines.
• Analyze device telemetry and fleet-level patterns using internal tools translating raw data and logs into clear actionable technical narratives.

• Drive continuous product improvement by leading post-mortem analyses to identify root causes systemic issues key learnings and actionable trends.
• Collaborate closely with the R&D team using support trend analysis to develop superior customer solutions.
• Lead technical feedback for new hardware to ensure supportability and meet installation requirements well before general availability.

• Define success criteria validation plans and operational runbooks for new hardware launches ensuring global support team readiness.
• Lead on-site technical investigations and manage beta deployments for next-generation hardware often in demanding environments.
• Develop or contribute to internal diagnostic tools to significantly accelerate ticket resolution and trend analysis.

• Elevate the organizations technical expertise by providing technical coaching and conducting case reviews for support engineers.

Minimum requirements for the role:

• Bachelor of Science (B.S.) degree in Automotive Engineering Mechanical Engineering Electrical Engineering or similar field.
• 6 years of experience in technical support field engineering or systems engineering specifically with distributed hardware-integrated products.
• Proficiency using diagnostic tools (multimeter oscilloscope power supply CAN/LIN analyzers).
• Strong understanding of electrical fundamentals: voltage current resistance grounding signal integrity.
• Deep knowledge of automotive or industrial electrical systems (12V/24V architectures ignition signals fusing).
• Exceptional ability to translate complex technical concepts including firmware or AI behaviors into clear professional explanations for diverse audiences from customers to executives.
• Demonstrated strong resourcefulness creativity and problem-solving skills.
• Adaptability and ability to thrive in a fast-paced dynamic work environment.
• Experience in direct customer interaction incident response and 24/7 on-call support is essential.
• Willingness to travel to customer locations for on-site investigations as needed (approximately 25% travel).

An ideal candidate also has:

• Prior experience with video safety systems automotive electronics or complex camera architectures.
• Automotive or heavy equipment experience.
• Electro-mechanical systems expertise.
• Data Analysis skills; Python SQL and Tableau.

Required Experience:

IC