Associate Technical Support Analyst
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Job Location:
Indaiatuba - Brazil
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Associate Technical Support Analyst Job Description
Location:
São Paulo Brazil (Remote)
Why You Should Join Us
At Intelex youll be part of a mission-driven team helping organizations manage Environmental Health Safety and Quality (EHSQ) operations through innovative worldclass software. As a member of our Support Team youll play a key role in ensuring customers get the most value from our platform while growing your technical analytical and customer experience skills.
Youll work in a collaborative supportive environment where your ideas are valued your growth is encouraged and your work has a real impact on thousands of users worldwide.
What Youll Do
As an Associate Technical Support Analyst you will be the frontline problem-solver for customers helping diagnose analyze and resolve issues related to the Intelex application.
Your key responsibilities include:
Customer Support & Issue Resolution
- Manage a fastpaced queue of customer inquiries across multiple channels (ticketing system phone email live chat and web meetings).
- Assess incoming issues to determine whether they are systemrelated or userrelated.
- Troubleshoot debug and investigate qualified technical issues.
- Communicate clearly professionally and proactively with customers to ensure timely resolution and a positive experience.
- Keep customers informed on progress and follow up until resolution.
Collaboration & Documentation
- Escalate complex issues to senior support analysts when necessary.
- Work closely with crossfunctional teams including Product and Engineering to ensure efficient resolution of software issues.
- Document system issues and user feedback; contribute to improvements in product quality.
- Create and maintain knowledge base articles to support both customers and internal teams.
Continuous Improvement
- Identify recurring issues and recommend improvements to processes product features or documentation.
- Maintain detailed knowledge of Intelex products and stay current on new releases.
What You Bring
MustHave Skills
- Strong problemsolving and analytical abilities.
- Excellent written and verbal communication skills with the ability to explain technical concepts to nontechnical users.
- Strong organizational and prioritization skills in a fastmoving environment.
- Customerfocused mindset with a positive professional attitude.
- Experience using Microsoft Office and common support tools (e.g. screen capture time tracking).
Nice-to-Have Skills
- Understanding of application programming or database languages ( XML JavaScript SQL/TSQL).
- Knowledge of webbased application architecture and objectoriented principles.
- Experience in technical support QA or web application environments.
- Familiarity with Environmental Health Safety or Quality (EHSQ) concepts.
- Bilingual proficiency.
- MCSE certification.
Education
- Bachelors degree or college diploma in Computer Science Information Systems or equivalent experience (preferred).
What Youll Get
- Competitive compensation package
- Annual bonus eligibility
- Hybrid work environment
- Comprehensive health and dental benefits
- Paid time off holidays and wellness days
- Learning and development programs including technical and professional growth opportunities
- Inclusive workplace culture where your voice matters
- Opportunities to collaborate with global teams and work with modern support tools and technologies
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Required Experience:
IC
Key Skills
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
