IS Support Specialist 1
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The IS Support Specialist 1 is responsible for being the primary point of contact for all technical requests from the companys employees. The position is responsible for providing customer service and resolving or escalating a broad range of technical issues.
Responsibilities
- Respond to work order requests to computer equipment mobile devices printers scanners desk phones and audio/video equipment under direct oversight by other team members
- Troubleshoot resolve or escalate work orders for hardware and software errors through various communication channels such as; phone email direct messaging and in-person
- Document detailed information regarding work order requests and their resolution
- Coordinate with external vendor systems regarding warranty registration purchases returns and repairs
- Assist with maintaining inventory levels of all hardware equipment software and software licenses
- Comply with all corporate and departmental privacy and data security policies and practices including but not limited to Hylands Information Systems Security Policy
Basic Qualifications
- High School diploma or equivalent
- Required to complete vendor-specific certifications
- Organizational multi-tasking and time management skills
- Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
- Critical thinking and problem solving skills
- Collaborative skills applied successfully within team as well as with all levels of employees in other areas
- Sound business and technology acumen
- Able to thirve in a fast paced deadline driven environment
- Attention to detail
- Ability to handle sensitive information with discretion and tact
- Ability to establish rapport and gain the trust of others; effective at gaining consensus
- Up to 5% travel time required
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Hyland provides enterprise content services and management to organizations across the globe. Learn about our company and software products such as OnBase.
