LATAM Payments Client Onboarding and Service (COS) Business Manager Senior Associate
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Posted on:
Yesterday
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1 Vacancy
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Job Summary
About J.P. Morgan Payments
J.P. Morgan Payments is a global leader in enabling organizations to move money information and assets efficiently and securely. Operating in over 160 countries and handling more than 120 currencies Payments is at the heart of the financial ecosystemfacilitating seamless transactions driving innovation and supporting the growth of businesses worldwide.
Role Overview
As a COS Business Manager you will serve as a strategic partner to Payments leadership driving business performance risk management and key initiatives alongside senior leaders and cross-functional teams. You will deliver operational and financial insights executive-ready materials and robust performance management while ensuring strong controls and effective stakeholder communications. This role combines analytical rigor and governance oversight with hands-on support for client onboarding and service excellence emphasizing structured execution and measurable results.
Job Responsibilities
- Deliver impactful business performance analytics financial reporting and operational dashboards that empower CS&I leadership to make strategic data-driven decisions.
- Monitor analyze and communicate key performance indicators service metrics and project outcomes to drive operational excellence and continuous improvement.
- Leverage knowledge of business finance banking credit and risk management to help identify recommend and promote solutions that best serve clients and support portfolio profitability.
- Assist in portfolio governance by tracking initiatives monitoring progress and preparing materials for leadership reviews and steering committees.
- Proactively identify escalate and mitigate business risks; ensure robust risk and control documentation to maintain compliance with firm standards.
- Prepare executive-ready presentations business cases and narratives that synthesize complex information into actionable insights for senior stakeholders.
- Facilitate cross-functional collaboration with Finance Operations Technology and other partners to optimize planning budgeting forecasting and expense management for CS&I.
- Serve as the chief of staff for the regional CS&I team orchestrating strategic meetings setting agendas and ensuring follow-through on key initiatives with leadership and cross-functional partners.
- Contribute to process improvement initiatives automation projects and best practice sharing across the business.
Required skills capabilities and Qualifications
- Bachelors degree in Business Administration Finance Economics Engineering or related field.
- 5 years of experience in financial services business management or a similar strategic role.
- Advanced proficiency in Excel and PowerPoint.
- Strong analytical skills attention to detail and ability to distill complex information into key insights.
- Exceptional written and verbal communication skills with specific ability to communicate concepts and ideas concisely and defend their validity
- Comfortable working in a fast-paced consulting-style environment.
- Fluent in English
Preferred skills capabilities and Qualifications
- Experience with Alteryx or Tableau is a plus.
- Experience in Payments or understanding of payments products and processes is preferred.
- Fluent in Spanish is a plus.
Personal Attributes
- Growth mindset and intellectual curiosity.
- Proactive self-motivated and resilient under pressure.
- Strategic thinker with a control mindset and commitment to business integrity.
Required Experience:
Manager
Key Skills
- SQL
- Financial Services
- Intake Experience
- Power BI
- R
- Pivot tables
- Tableau
- Usability
- Quantitative Analysis
- Financial Analysis
- Exercise Planning
- SAS
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
