Senior Business Process Operations Analyst

The Senior Business Process Operations Analyst will be a key contributor in the Accounts Receivable function serving as a techno-functional analyst bridging the gap between finance operations and technology to drive process improvements. This role focuses on the strategic optimization of AR processes and workflows and providing expert support to the Collections and Cash Application teams by managing special workstreams and driving progress and accountability across teams. The analyst will leverage a strong blend of technical skills and business acumen to analyze data troubleshoot system & process issues identify root causes and implement corrective actions that streamline and enhance AR processes.

Responsibilities

• Responsible for system and process optimization by analyzing current AR processes with a focus on collections and cash application workflows to identify operational gaps and systemic inefficiencies. Translate business needs from the AR team into technical requirements to drive solutions.

• Participate in cross-functional projects to improve AR systems reporting and automated workflows. Spearhead specific initiatives assigned by management from the initial discovery and requirements gathering phase through implementation and post-launch support.

• Utilize advanced data analysis skills to monitor AR performance identify trends and provide insights to management. Provide suggestions that enhance operational reporting to help the collections and cash application teams track key performance indicators (KPIs) and operational metrics.

• Serve as a subject matter expert for AR systems (e.g. ERP modules like SAP or Oracle). Act as the point of escalation for complex system and processing issues perform root cause analysis and work with IT to implement technical and business process solutions.

• Work closely with the Collections Cash Application IT and other business teams (e.g. Sales Operations) to ensure system configurations and processes meet business requirements.

• Champion a culture of continuous improvement within the AR department by identifying and proposing enhancements that increase automation refine policies and improve overall team efficiency.

• Develop training materials and provide guidance and support to AR team members on new systems processes and tools to improve their daily activities.

• Ability to define new policies & procedures.

• Ability to drive & manage daily operations.

Qualifications

• Bachelors degree in Finance Accounting or a related field.

• 5 years of experience in an Accounts Receivable Financial Systems or related techno-functional role.

• Demonstrated techno-functional skills and experience with major ERP systems (e.g. SAP Oracle) and/or specialized AR automation platforms.

• Proven ability to analyze complex datasets identify trends and provide data-driven recommendations.

• Strong analytical problem-solving and root cause analysis skills with meticulous attention to detail.

• Proven ability to strategically influence cross-functional leaders fostering consensus and alignment on process enhancements to achieve corporate objectives.

• Experience leading process improvement initiatives within a finance or accounting context.

• Proven experience in a data analysis & related tools like Microsoft Excel Power BI or Looker.

• Excellent verbal and written communication with the ability to effectively collaborate with both technical and non-technical stakeholders across the organization.

About Us:

Cloud Software Group is one of the worlds largest cloud solution providers serving more than 100 million users around the globe. When you join Cloud Software Group you are making a difference for real people each of whom count on our suite of cloud-based products to get work done from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn dream and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age race color creed sex or gender sexual orientation gender identity gender expression ethnicity national origin ancestry citizenship religion genetic carrier status disability pregnancy childbirth or related medical conditions (including lactation status) marital status military service protected veteran status political activity or affiliation taking or requesting statutorily protected leave and other protected classifications.

Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links:California FCAandLos Angeles FCO.

If you need a reasonable accommodation due to a disability during any part of the application process please contact us via the Bridge portal for assistance.