Service Coordinator Engagement Specialist
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Service Coordinator Engagement Specialist
Pay Grade: G4
Overtime Non-Exempt
Full-Time
Unclassified
Effective Date: 1/1/2026
Department: Clinical Innovations
Reports To: Clinical Supervisor
Job Summary
The Service Coordinator Engagement Specialist serves as the first point of contact for recently discharged patients. This role is responsible for conducting timely outbound calls to educate patients about the Care Transitions/Positive Choices Programs build rapport overcome barriers and successfully schedule post-discharge or enrollment home visits. This role also plays a vital role in helping individuals remain independent and engaged by connecting them to supportive services conducting non-clinical assessments and advocating for their needs. This position works collaboratively with program participants and community partners to promote stability wellness and quality of life. Performance in this role directly impacts patient outcomes readmission reduction and program reimbursement.
Primary Responsibilities
- Conduct timely outbound calls to patients within required post-discharge timeframes.
- Explain the Care Transitions Program clearly and in plain language.
- Build trust quickly with patients and caregivers.
- Address concerns barriers and resistance to participation.
- Secure agreement for home visits or telehealth follow-up.
- Document all outreach attempts accurately and thoroughly.
- Collaborate with nurses case managers and community partners.
- Track engagement metrics and maintain call logs in Excel or Care Management system.
- Complete and document non-clinical wellness and social assessments with individuals.
- Collaborate with service providers health providers community organizations and other partners as needed to support individual well-being.
- Advocate for clients rights and ensure they receive culturally competent person-centered care.
- Ensure timely follow-up on referrals and maintain accurate case records in compliance with program requirements.
Qualifications
Qualifications
Minimum Requirements:
- High school diploma or equivalent.
- 1 year of experience in social services case management support or healthcare coordination.
- Valid drivers license and reliable transportation with proof of insurance.
Preferred Requirements:
- Associate degree in healthcare public health communications or related field.
- Community Health Worker Medical Assistant Certified Nursing Assistant or similar healthcare certification.
- 1 year of experience in: outbound call center or telephonic outreach; healthcare managed care or care coordination; working with Medicaid and/or Medicare populations.
Skills
- Experience conducting telephonic interventions (cold calls care management information & referrals etc.)
- Demonstrated success meeting engagement or enrollment targets
- Exceptional verbal communication and phone presence
- Ability to simplify clinical concepts for patients
- Motivational interviewing skills
- Strong empathy with the ability to redirect conversations toward action
- Cultural sensitivity when working with diverse populations
- Clear communication and close partnership with RN health coaches and care managers
- Comfortable with productivity metrics (call volume conversion rates scheduling targets)
- Resilient in the face of rejection
- Goal-oriented and self-motivated
- Understands the connection between engagement rates and program sustainability
- Proficient in Microsoft Excel (tracking outreach attempts basic data entry and formulas)
- Comfortable navigating multiple systems simultaneously
- Accurate and timely documentation in case management platforms
Working Conditions
- Traditional office environment with standard business hours.
- Flexibility for remote work may be approved.
- Conducts home visits within the 8-county region.
- Staff must use personal vehicles.
Reasonable Accommodation Statement
COAAA is committed to providing equal employment opportunities to all individuals including those with accordance with the Americans with Disabilities Act (ADA) we will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. If you require an accommodation during the application or employment process please contact .
Equal Employment Opportunity Employer
COAAA empowers staff to reach their full potential in an environment that embraces each persons skills and unique experiences in order to provide the best quality customer service possible. We are a compassionate community-minded team that aspires to provide excellence in service to our neighborhoods.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
