Assistant IT Manager Senior System Analyst (DevOps), School of Continuing Education

SCHOOL OF CONTINUING EDUCATION

The School of Continuing Education one of theseven Faculties/Schools of the University and a major provider of continuing and professional education in Hong Kong offers a wide range of full-time and part-time programmes at the post-secondary undergraduate and postgraduate levels for young learners and working adults. It also offers in-house training and short courses to meet the community needs and market demands. Operated on a self-financed basis the School and its College of International Education currently employ about 400 full-time staff and 500 part-time instructors. The School is inviting applications for the following position:

Senior Systems Analyst (Assistant IT Manager-DevOps) (Ref. No.:)

The appointee is expected to perform the following duties:

Key Responsibilities:

1. Lead and manage a small DevOps/application support team (application support and developers) to ensure day-to-day stability performance and availability of mission-critical applications and services.
2. Plan implement and continuously improve DevOps practices including CI/CD pipelines automated deployments environment management and release governance to enable reliable and repeatable delivery.
3. Own production support and service reliability including incident triage root-cause analysis (RCA) problem management and preventive actions; maintain runbooks operational documentation and knowledge base for effective support handover and continuity.
4. Coordinate software delivery lifecycle activities (requirements design development testing implementation and maintenance) ensuring solutions are secure scalable and supportable.
5. Design map and document system integrations and interfaces between legacy and new systems ensuring secure seamless integration and efficient data transfer (e.g. API-based integration batch jobs middleware where applicable).
6. Drive quality engineering and automation by defining test strategies maintaining comprehensive testing documentation and promoting automated testing and quality gates to meet project timelines and quality standards.
7. Oversee release planning and deployment activities including cutover plans rollback procedures change communication and post-release validation; coordinate across project teams and stakeholders to minimize service disruption.
8. Provide technical leadership and coaching to team members and vendors/contractors including code reviews technical guidance and adoption of standards and best practices for DevOps and application support.
9. Prepare user-facing and operational documentation including user manuals (where needed) support guides and operational procedures to facilitate adoption and efficient support
10. Perform other IT projects and assignments as assigned.

Requirements:

1. Bachelors degree in Computer Science Information Technology or a related discipline.
2. At least 8 years of relevant experience in application support DevOps and system development with system integration exposure; experience in leading or coordinating a small technical team is highly preferred.
3. Strong programming and application development skills with solid handson experience in designing building enhancing and supporting applications and system integrations in production environments.
4. Proven handson experience with Java PHP Python RESTful APIs and SQL including application integration and database interaction.
5. Strong troubleshooting and support capability across application integration and database layers with the ability to diagnose root causes and implement sustainable solutions.
6. Knowledge of the following technologies and tools is an advantage: Docker Kubernetes MS Power Platform PowerBuilder Jira and test automation tools.
7. Excellent analytical and problemsolving skills with the ability to identify assess and resolve complex system and operational issues.

8. Strong written and verbal communication and stakeholder management skills with the ability to communicate effectively with both technical and nontechnical audiences; proactive selfmotivated and committed to service quality and delivery.

Shortlisted candidates will be invited to attend a written assessment.

The initial appointment for the above post will be made on a fixed-term contract of one year. Re-appointment thereafter is subject to mutual agreement and availability of funding.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to submit their applicationsat theHKBU e-Recruitment System. Those who are not invited for interview 8 weeks after submission of application may consider their applications unsuccessful. Details of the Universitys Personal Information Collection Statement can be foundat School reserves the right not to make an appointment for the post advertised and the appointment will be made according to the terms and conditions applicable at the time of offer.

Review of applications is ongoing until the position is filled.