Technical Support and Education Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
MAIN PURPOSE OF THE ROLE
Individual contributor with comprehensive knowledge in the specific area.
Ability to execute highly complex or specialized projects.
Adapts precedent and may make significant departures from traditional approaches to develop solutions.
Responsible for responding to inquiries of a technical nature.
MAIN RESPONSIBILITIES
Communicate with customers and clients (via email phone or online discussion boards) to resolve complex enquiries and technical question in order to recommend suitable products or services (for example IT hardware and software products financial services health services).
Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
Fully proficient in applying established professional technical and administrative disciplines.
Knowledge would typically be acquired from several years of work or coaching from senior specialist staff.
At this level the incumbent would be expected to be capable of instructing technical staff and reviewing the quality of the work or advice provided by these roles.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Hong Kong : Suite 1608 16/F Exchange Tower 33 Wang Chiu Road Kowloon Bay Kowloon HONG KONG
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
