Call Center Representative

Southfield, MI - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

Promptly and courteously answer inbound telephone calls
Assess prioritize and resolve client issues using good listening and comprehension skills
Escalate issues to management as appropriate
Document and retain all pertinent information

Manage outbound outreach for enrollment and/or refills
Manage multiple client programs
Responsible for training call center new hires
Perform related duties as assigned including but not limited to direct member reimbursements; ID card management and distribution etc.

QUALIFICATIONS AND REQUIREMENTS

Minimum 2 years of experience in a customer service position preferably in a call center environment
PBM pharmacy or health care industry experience preferred
Health insurance background and knowledge of pharmacy terminology desired
Proficient PC skills in Windows-based applications.
Excellent verbal and written communication skills
Excellent telephone etiquette and strong customer service orientation
Highly organized with strong attention to detail
Excellent time management skills
Ability to work independently and with a team
Ability to exercise logical critical thinking in problem solving
Ability to be flexible and quickly adapt to the changing needs in the department.
Flexible with scheduled work hours
Bilingual English/Spanish is a plus

EDUCATION

High School Diploma or equivalent
Pharmacy Technician Certification is a plus

PHYSICAL DEMANDS

Requires sitting standing and occasional light lifting.

Required Experience:

Unclear Seniority

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:Promptly and courteously answer inbound telephone callsAssess prioritize and resolve client issues using good listening and comprehension skillsEscalate issues to management as appropriateDocument and retain all pertin...