Visitor Experience Specialist (Part-Time), Reynolda House Museum of American Art

External Applicants:

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Job Description Summary

Job Description

About Reynolda

Reynolda in Winston-Salem N.C. is a rare gem among the nations cultural institutions and historic greenspaces that includes a 51-year old American art museum 129 acres of formal gardens and trails and boutique shopping and dining in more than 25 conserved historic buildings. As one of the most distinctive areas of the Reynolda Campus of Wake Forest University Reynolda delivers experiences that enlighten the mind and revive the senses and we prioritize creating an environment where people thrive.

Essential Functions:

• Responsible for reception of visitors admissions telephone and administrative reception orientation materials and merchandise sales.

• Sets expectations and makes suggestions for the visitors experience through effective listening and communication related to the visitors itinerary and agenda.

• Facilitates and directs visitor inquiries to the appropriate staff person to ensure exceptional service.

• Assists with oversight of the reception area and museum store.

• Receives and processes admission and sales payments including cash checks credit cards etc.

• Records visitation by geographic and student status demographics; provides daily visitation and accounting reports.

• Supports the Museums Marketing and Communications efforts.

Required Education Knowledge Skills Abilities:

• High school graduate plus specialized training with one year of related experience or an equivalent combination of education and experience.

• Enthusiasm for working with people experience with customer service excellent guest-focused service skills

• Ability to demonstrate effective communication skills both verbally and in writing; strong interpersonal skills.

• Proficiency in the use of computers and email and have a willingness to learn new technology.

• Ability to communicate effectively over extended periods of time with guests sometimes in groups over ambient noise.

• General office management skills.

• Proficiency in Microsoft Office including Word Excel the Internet and other related software.

• Typing accuracy and attention to detail. Ability to operate standard office equipment.

• Ability to become familiar with: calendar of events organization chart in order to direct calls or queries to proper department telephone system cash handling procedures including cash register.

• Ability to multitask organize projects and workflow and coordinate activities.

• Ability to be customer service oriented.

• Record keeping skills.

• Ability to answer questions about the historic site and collections or ability to learn in a short period of time.

• Knowledge about the current exhibitions and events or ability to acquire knowledge in a short period of time.

• Ability to work frequent weekends and occasional holidays and evenings as needed.

Preferred Education Knowledge Skills Abilities:

• Interest in lifelong learning art and history.

Accountabilities:

• Responsible for own work only.

• As first line of contact for visitors to the Museum accountable for superior customer service in all circumstances that may arise.

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Additional Job Description

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Time Type Requirement

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race color religion national origin sex age sexual orientation gender identity and expression genetic information disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process please contact or .