EUC Fulfillment Scheduler
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Description
- Utilization of Service Now dashboard to drive upcoming requests to conclusion.
- This includes: New hires Break fix replacements Loan devices Refresh additional devices and peripherals
- The schedular is responsible to ensure that the total number of appointments in each region is manageable by their EUC colleagues
- White time must also be a key part of the above to ensure if needed EUC have the capability to schedule any urgent requests from Cast Members and Customer Management
- Collaborate with all EUC teams (as above) to deploy assets promptly and within SLA / KPI
- Exceptional communication skills both verbal and written. The scheduler role has many interfaces including the EUC TCs Imager Logistics Techs and Supervisors and Managers
- Oversight of the end-to-end business need. Stock availability stock picking imaging logistics to scheduling appointment with Cast Member
- Excellent tool management. Service Now updates must be complete and accurate to allow success of this service therefore attention to detail is key
Role Requirements
- Minimum of 3 years experience of working with IT equipment and IT systems
- Minimum of 3 years experience with Windows and Office products
- Experience with Asset Management & Ticket monitoring systems (Service Now)
- Proficient in MS Office Suite 365
- Strong customer service skills (in-person and written)
- Effective communication skills (in-person and written)
- Ability to work under minimal supervision
- Ability to work and multitask in a fast-paced and deadline-driven environment
- Ability to manage a high volume of requests efficiently
- Detail Oriented ensure admin activities are completed follow direction and processes
- Preferred experience in procurement management and purchase order tracking
- Knowledge of warehouse inventory management processes is a plus
- Must be amenable to work on graveyard shifts and hybrid set-up in Mall of Asia Business Complex Pasay
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.
